“Tried to deduct a ‘service charge’ from my deposit as I was checking out. Only when I queried it (twice) was I informed that the charge was, in fact, discretionary. Not sure if this is normal in London now but I felt it was disappointing.”
“Definitely a decent stay. The location was perfect: just 4 mins walk to the metro, and many restaurants in the neighborhood. Room was clean and cozy. The check-in/ chech-out was smooth and the staff was friendly and helpful. ”
“Convenient property for the Marylebone area. It was clean and comfortable. At this price point, however, breakfast should have been included. We requested a 30 minute earlier check in, in advance. This would have made a big difference to us, however it could not be accommodated. ”
“The townhouse location is strategy, shops and restaurant are just within a short walk. The room facility is clean and stylist. The staff are friendly and helpful. Great experience for first time visit to London. I will definitely come back to this townhouse if I visit London again.
”
“A modernized apartment hotel, simplified check in and out processes, rooms are quite spacious and well equipped. Breakfast choices are just right and enough. Very near to Paddington station, easy travel to the city, will definitely consider to stay here next time.”
“Sehr liebenswürdige Mitarbeiter! Gutes Frühstück, das einzige was man beanstanden könnte ist, dass der Frühstücksraum sehr klein ist und sonntags wenn alle etwas später kommen, kann es sein dass man keinen Platz hat. Metro und Bus um die Ecke. Schöne Zimmer. ”
"The first room they gave me the AC was broken
In view of the heat wave, i asked for a change of room which the reception changed for me immediately
The concierge took my luggage when I arrived at the hotel, and they said they will bring them to my room, but I waited for more than 30 mins after checking in and I called and they said it is not yet been transferred
So I went back downstairs and I had to go into the storage to see my luggages were on the luggage rack... "
"I'm very concerned with the sleeping quality that I can get in a hotel so this hotel is between 3 to 4 out of 5 for me. The bedding is very comfortable and the room is very decent and clean. The only downside is that the wall and door are really too thin, and that the hotel is busy with people in and out. The door when closed would create a loud noise capable of waking everyone up. You can hear the music and conversation of the adjacent room easily.
Also, the cleansing staff, although having done a great job in cleaning, was really creating loud noise when they clean (including slamming the door of the cleaning room). Despite putting up "do not disturb" sign outside my room, the staff knocked on my door at 9:20a.m. just to confirm if I need housekeeping service. This is simply too annoying and stressful for a quiet enjoyment of the room."
"The bed is very comfortable. Is a highlight of the hotel. Also location wise is perfect for people travelling to the airport too. The only thing was the hot water either super hot or none. Is hard to adjust for the shower to a suitable temperature for a shower. "