“Excellent location, 10 minutes walk to King Cross station. A small and elegant hotel with good management. The room has no lift and air-conditioning though.”
“Very Disappointing Stay
1. Room Completely Different from Website Photos
The room we were assigned looked completely different from the photos shown on the hotel’s website.
2. Poor Ventilation
The basement room had no proper ventilation. The only way to get some air circulation was to keep the bathroom exhaust fan running.
3. Uncomfortable Mattress
The mattress was poorly ventilated, causing us to sweat throughout the night.
4. Serious Safety Concerns
The window of the room faced a corridor……
“Location is great, few mins walk from Chancery Lane Station.
Accommodation is great,feels fresh, comfortable, good size and a good price.
My only issue is needs better clarity on booking process. Once paid you need to provide deposit and ID through an email link, however its not clear about check-in instructions. This comes through the day of check-in around midday separately.
”
“The hotel location is near Victoria Coach Station which takes less than 1 hour from Heathrow Airport by National Express bus. Good breakfast! Staffs are helpful.”
“There is no airflow in basement room, I cannot even breath when I just opened the door.
I cannot imagine if I need to stay here for 2 nights!! I lost my control and immediately go to reception argued with staff there. He said this is the basement room in a very cheap price, no air conditioner is a must in London hotel. I understand air conditioner is not a must but it definitely stated in Expedia intro of this hotel!!
That means the Expedia information is wrong ??!!!
I am so disappointed……
“I am happy to stay at Marble Arch Inn. again. Even though the toilet is small, but is fine for my daughter and I cuz we are skinny. The room is warm and the bed is comfortable. It's close to tube station, only a few mins walk. The staff is extremely helpful. If you don't carry your luggage upstairs, it's better not to ask for the room at ground floor, it gets noisy sometimes.”
“Stayed here for 1 night as was going to a gig in Camden. Jospeh sent really clear instructions ahead of our stay which were simple and easy to follow! The room was quite small, but had storage, iron, kettle and a wardrobe. The beds were comfy and the apparent was overall clean. It was perfect for one night but may want something bigger if staying longer! The room was quite warm at night but there was a fan in the room. Bathroom was clean. Overall really good experience and we would stay again!……
“Very helpful staffs, and good area. Close to city center, basically walkable. Downstairs is a nice sport bar, can have a small drink before go to bed. Overall, a very nice location and price stay for travelers.”
"I'm very concerned with the sleeping quality that I can get in a hotel so this hotel is between 3 to 4 out of 5 for me. The bedding is very comfortable and the room is very decent and clean. The only downside is that the wall and door are really too thin, and that the hotel is busy with people in and out. The door when closed would create a loud noise capable of waking everyone up. You can hear the music and conversation of the adjacent room easily.
Also, the cleansing staff, although having done a great job in cleaning, was really creating loud noise when they clean (including slamming the door of the cleaning room). Despite putting up "do not disturb" sign outside my room, the staff knocked on my door at 9:20a.m. just to confirm if I need housekeeping service. This is simply too annoying and stressful for a quiet enjoyment of the room."