Hanoi Phủ Tây Hồ Hotels

"객실이 깨끗하고 직원분이 아주 친절합니다!"

"The people were so nice and helpful. Absolutely wonderful "

"Staff were amazing and Hotel was in an excellent position. "

"We arrived early, and the receptionist was incredibly warm and helpful. We were greeted with a welcome drink, offered an early check-in and a room upgrade for a small, reasonable fee. What a great start! The room was spotless and cozy, with both a shower and bathtub, hot water, complete toiletries, and a super comfy bed with soft pillows. The AC worked perfectly. As soon as we arrived, two staff members came out to the road, greeted us, took our luggage, and made us feel truly special — it felt like they were waiting just for us! Check-in and check-out were smooth. We asked if we could store our luggage for four days (even though we weren’t returning to stay), and they agreed with zero hesitation. They even invited us back for a free drink when we return — amazing! Breakfast was impressive: a wide variety of continental and authentic Vietnamese dishes, a live counter, fresh food, and friendly service. Location is top-notch — near the lake and in the heart of the Old Quarter, with everything walkable. For the price, this hotel delivered beyond expectations. Truly a royal experience! "

" Location is excellent, staff r kind and nice, especially thanks to ĐA and Anna, Breakfast was delicious and thank you, Trang. Love you guys. See you again. "

"Big apartment with 2 bedrooms , living room and kitchen. Beds were comfortable. Washer included in unit. Large swimming pool and playground for kids. Breakfast was excellent with many choices. There are a few restaurants close by. Shuttle runs 3 or 4 times a day to different places near old quarter. "

"The hotel staff was very nice and accommodating. We enjoyed our stay. Highly recommend. "

"Delightful, friendly, helpful, and respectful staffs. I have to HIGHLIGHT an owner who acted above and way beyond common business practices/ rules and policies to ensure forms of trust, local custom, and last impression will be cherished by a customer (me) for years to come. A storyline was I booked and fully paid (non- refundable)room for 14 nights, and I decided to moved out of Label6Coliving apartment on 8th night. According to the rule and policy, it understandably non refundable. Yet, the owner was happily and unhesitatingly willingly to refund me a remaining 6 nights. All I can say is“ it is UNBELIEVABLE!” "

"location,staff.."