Hanoi West Lake Hotels

"I didn't use"

"Excellent"

"The hotel description is misleading. There is NO onsite breakfast facilities. Breakfast is down the road, outside the hotel!! When we arrived, the only lift in the hotel was "out of service". This is definitely NOT a 4* hotel. It is more like a 1* hotel. This hotel does NOT come with the concierge, the facilities, decor, or top notch service that all 4* hotels offer. This hotel offers absolutely nothing. The staff are miserable and unhelpful. The rating for this hotel definitely needs to be reclassified. Regarding the room. We asked for 2 room queues, but was told we could only have one and if one of us needed to access our room we had to get reception to let us in. The sockets in the room was loose. The kettle needed to be unplugged to stop it over boiling. There are some good points to this hotel, and that is it's location. It is on a quirky road in the centre of all the hustle and bustle."

"We loved our stay here. We had issues with our first room, and the staff was so helpful. They did everything they could to make our stay better and eventually moved us to another room. And the rooftop sky bar was amazing! Best views in the city! Highly recommend!"

"Clean room, great quality service & the food at the restaurant was unreal "

"This was a great spot to have halfway through our 2 week trip to do laundry in the unit and relax."

"Nice place that is close to everything "

"Very bad experiences. I paid the bill at restaurant but the reception is not informed on time . They did not trust you paid. "

"We stayed at Studio executives twin tower B. Our room was clean and spacious. Having washer and dryer was very nice. Grocery store they have is first class in Vietnam. The only thing I would suggest to improve in the room is hair dryer. Also breakfast was average. "