Hanoi Spa Hotel

"The property was closed and my wife got accommodated in a lesser sister hotel."…""The property was closed and my wife got accommodated in a lesser sister hotel."WWW…"

Reviewed on 27 Sep 2020

"The staff were brilliant! From the moment we arrived the customer service was exceptional. Nothing was too much trouble. The team went above and beyond to assist us with booking tours, making external calls for us to confirm things, and making sure we were comfortable and even brewing up a special ..."…""The staff were brilliant! From the moment we arrived the customer service was exceptional. Nothing was too much trouble. The team went above and beyond to assist us with booking tours, making external calls for us to confirm things, and making sure we were comfortable and even brewing up a special ..."WWW…"

Reviewed on 13 Mar 2020

"great hotel and staff are excellent, made to feel welcome and special from the off"…""great hotel and staff are excellent, made to feel welcome and special from the off"WWW…"

Reviewed on 24 Jun 2020

"Wonderful staff / beautiful place and fantastic food."…""Wonderful staff / beautiful place and fantastic food."WWW…"

Reviewed on 8 Mar 2020

"Everything was Awesome from the room to the food , breakfast was great. Hospitality is really good. Great customer service and friendly staff !!"…""Everything was Awesome from the room to the food , breakfast was great. Hospitality is really good. Great customer service and friendly staff !!"WWW…"

Reviewed on 15 Mar 2020

"Great little hotel , Can't say enough about the staff at this hotel . They made are say enjoyable . We will stay there again the next time we are in Hanoi Breakfast was good , rooms were a little out and outdated but very clean and comfortable. I recommend the rooms with a balcony. They add a lot ..."…""Great little hotel , Can't say enough about the staff at this hotel . They made are say enjoyable . We will stay there again the next time we are in Hanoi Breakfast was good , rooms were a little out and outdated but very clean and comfortable. I recommend the rooms with a balcony. They add a lot ..."WWW…"

Reviewed on 8 Mar 2020

"The hotel is very clean, tidy, and the staff are always helpful, chatty, and friendly. It's my second visit to this hotel, I'll definitely come again"…""The hotel is very clean, tidy, and the staff are always helpful, chatty, and friendly. It's my second visit to this hotel, I'll definitely come again"WWW…"

Reviewed on 25 Feb 2020

"They were very helpful with face masks due to virus alerts and baggage storage and extra time in the hotel before our flight. Breakfast was terrific."…""They were very helpful with face masks due to virus alerts and baggage storage and extra time in the hotel before our flight. Breakfast was terrific."WWW…"

Reviewed on 12 Mar 2020

"The staff was extremely polite and friendly. Had a bit of a problem with hot water, but was quickly resolved. Just want to thank all the staff for their help."…""The staff was extremely polite and friendly. Had a bit of a problem with hot water, but was quickly resolved. Just want to thank all the staff for their help."WWW…"

Reviewed on 14 Jan 2021

"Great stay."…""Great stay."WWW…"

Reviewed on 23 Nov 2020

"Chỗ nghỉ tuyệt vời ở hà nội. Khách sạn có thiết kế và cơ sở vật chất hoàn hảo. Từ sảnh, phòng nghỉ, nhà hàng hay sky bar. Bể bơi vô cực nằm trên tầng 7 lộng lẫy sang chảnh. Vị trí khách sạn rất phù hợp vì vỉa hè rộng rãi đi bộ vào phố cổ cũng vài phút, còn đi bộ ra khu hoàng thành hay lăng Bác đều ..."…""Chỗ nghỉ tuyệt vời ở hà nội. Khách sạn có thiết kế và cơ sở vật chất hoàn hảo. Từ sảnh, phòng nghỉ, nhà hàng hay sky bar. Bể bơi vô cực nằm trên tầng 7 lộng lẫy sang chảnh. Vị trí khách sạn rất phù hợp vì vỉa hè rộng rãi đi bộ vào phố cổ cũng vài phút, còn đi bộ ra khu hoàng thành hay lăng Bác đều ..."WWW…"

Reviewed on 12 Jan 2021

"Busy location but minimal noise disturbance at night - at least from the street...air con unit was very noisy and had limited effectiveness. Room comfortable for the most part - one narrow window with views of a all and rooftops mainly. Extremely helpful staff on reception - especially Johnny + Rick. ..."…""Busy location but minimal noise disturbance at night - at least from the street...air con unit was very noisy and had limited effectiveness. Room comfortable for the most part - one narrow window with views of a all and rooftops mainly. Extremely helpful staff on reception - especially Johnny + Rick. ..."WWW…"

Reviewed on 30 Apr 2019

"호안끼엠에 위치하여 아주 좋고 직원분들은 매우 친절합니다. 다만 방에서 와이파이가 너무 느려서 좀 불편했네요..."…""호안끼엠에 위치하여 아주 좋고 직원분들은 매우 친절합니다. 다만 방에서 와이파이가 너무 느려서 좀 불편했네요..."WWW…"

Reviewed on 21 Nov 2020

"THIS HOTEL IS A DISGRACE....whomever took the pictures deserves some award. Arriving at the hotel the staff seemed pleasant and semi efficient. After we checked in we were lead to our room, I immediately noticed how dirty the hotel was and how the walls were crumbling. We were taken into a room that ..."…""THIS HOTEL IS A DISGRACE....whomever took the pictures deserves some award. Arriving at the hotel the staff seemed pleasant and semi efficient. After we checked in we were lead to our room, I immediately noticed how dirty the hotel was and how the walls were crumbling. We were taken into a room that ..."WWW…"

Reviewed on 10 Jan 2020

"Beautifully located and designed hotel with fine views over West Lake from every room. High standard, quick and efficient, from front office/reception to restaurants and room service. All staff are friendly, courteous, attentive and efficient. Nothing is too much trouble and one is always left with ..."…""Beautifully located and designed hotel with fine views over West Lake from every room. High standard, quick and efficient, from front office/reception to restaurants and room service. All staff are friendly, courteous, attentive and efficient. Nothing is too much trouble and one is always left with ..."WWW…"

Reviewed on 22 Jul 2020

"The spa offers excellent services and the buffet breakfast has an Asian side & an American side - also, wonderful fresh fruit juices every day! There is a concierge to help you book tours in Hanoi and short journeys in other cities. The staff is fantastic and always ready to help - Want to thank ..."…""The spa offers excellent services and the buffet breakfast has an Asian side & an American side - also, wonderful fresh fruit juices every day! There is a concierge to help you book tours in Hanoi and short journeys in other cities. The staff is fantastic and always ready to help - Want to thank ..."WWW…"

Reviewed on 17 Feb 2020

"We love the service especially the catering staffs , friendly"…""We love the service especially the catering staffs , friendly"WWW…"

Reviewed on 24 Jan 2020

"The staff was very polite and the service was great. Don was very helpful and organised our day trip to ninh binh and cruise to Ha Long bay. The only thing i didn't like was our room had no windows"…""The staff was very polite and the service was great. Don was very helpful and organised our day trip to ninh binh and cruise to Ha Long bay. The only thing i didn't like was our room had no windows"WWW…"

Reviewed on 11 Mar 2020

"The rooms are clean and the service is excellent. The food is good as well"…""The rooms are clean and the service is excellent. The food is good as well"WWW…"

Reviewed on 23 Mar 2020

"It was great experience to be there. Staff is very co-operative."…""It was great experience to be there. Staff is very co-operative."WWW…"

Reviewed on 9 Dec 2019