Hello, although we met wonderful people and our room was nice and kept clean and stocked, we are VERY disappointed that the pictures of the resort on your site shows a beach and there was no such beach! We chose Cancun for their white sand beaches and to pay what we did for that experience and not receive it is shameful at the very least! It is your responsibility to keep up with what is and is not available at these resorts if you are advertising for them and you did not do your job!
Brandi
2024 年 5 月入住 5 晚
10/10 超赞
Crystal
2024年05月12日
满意:清洁度、员工和服务、住宿条件和设施
Great place
Crystal
2024 年 5 月入住 1 晚
10/10 超赞
Yohandy
与配偶出行
2024年05月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was beyond my expectations except for the beach, very happy with my stay.
Yohandy
2024 年 5 月入住 3 晚
6/10 一般
Scott J
与配偶出行, 团体旅客
2024年05月9日
满意:住宿条件和设施,清洁度
Property was clean and well maintained. Road leasing to it is very isolated and not well kept
Scott J
2024 年 5 月入住 4 晚
4/10 很差
Charina
与配偶出行
2024年05月8日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Most of the staff were on their phone and barely acknowledging us. They were mostly trying to sell things that weren’t inclusive. The room, wasn’t ready by 3pm. The dining is very limited. They couldn’t really help with transportation, some of them didn’t know much of the transportation company that they suggested. I personally wouldn’t come back or recommend this resort.
Charina
2024 年 5 月入住 3 晚
10/10 超赞
Lester,Wesley Chapel
2024年05月6日
满意:清洁度、员工和服务、住宿条件和设施
Lester
10/10 超赞
Charlene
与配偶出行
2024年05月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
From check in to check out, the staff is friendly, accommodating, and willing to help in any way. Will definitely go back again.
Charlene
2024 年 4 月入住 3 晚
10/10 超赞
Denise
团体旅客
2024年05月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This resort is beautiful and so clean! The staff were all friendly and fun. They had many food options including steak house and italian. I always felt safe on the resort and with transport they set up. I can’t wait to go back.