北京天安门广场附近酒店

“酒店員工有禮，大堂前台員工及bellboy的服務都很專業。惟酒店房間服務未夠細心，酒店沒有因應客人訂房資訊去預先安排有關服務，如：沒有預先安排加床（第一天更沒有足夠床可以安排），也沒有安排小孩用品在房間。 嘉賓軒樓層早餐種類一般，住了5晚，天天種類沒有太大分別。此外，經常沒有安排餐具放在桌上。飲品區經常沒有茶杯及玻璃杯，食品區亦經常沒有碗碟。餐廳員工是友善有禮的，估計是不夠員工。 房間方面，設施比較老舊。第一天入住時，房間大廳及廳廁所有異味。第二天清潔完房間後，好了一些。房間燈光亦有點昏暗。 最後，此酒店是VIP Access酒店, 雖然是金會員，但沒有任何禮遇。”

“Good”

“ok”

“Although Hilton isn’t the newest hotel in the area, it is indeed very well maintained. The staffs are very helpful and friendly overall. This is my second time staying here.”

“You can enjoy a beautiful sunset at the hotel rooftop bar, the hotel is situated in the centre of the city so it is very convenience to explore the city. If you feel tired, you can try peninsula massage and spa, it was really good. However, our highlight is their staff! The staffs in Peninsula Beijing have gone above and beyond to assist our stay. We got into an accident right before our flight back and the staff even accompany us to the Beijing hospital, helping us navigate everything. I……

“員工好有禮貌 酒店好舒服 早餐好吃”

“The service is very good. From the manager to the staff are all very nice. The room is clean. The place is a little tricky to be found, but overall it’s a great place to stay.”

“地點優越，到各旅遊景點都得方便，客服友善，房間整潔，而且可延長退房時間”

“非常好，房間很美，又大又安全”

“位置很好”

“房間乾淨，位置便利”

“地理位置很好”