埃尔姆赫斯特Highgate Independent

“We look at the page to see the new year's activities in the room But we were shown the street room and couldn't see the Times Square New Year's Eve event at all. We asked for a room change and we had to pay more. We later paid more to get us another room. Will not book this hotel again.”

“Good location, very convenient”

“in the middle of taking a bath, the water coming out from the faucet is dark brown with some particles in !!! It was so disgusting ! They did send the technician to check, but i had to call twice to ask for another room to finish the shower. They did not offer any alternative had I not request for it. At the end I did not take the offer to finish the shower in another room as I had to catch my flight. The customer service is not okay, all they said is sorry ! it was a really horrible……

“great the staffs are patient”

“The property was located in Times Square and near several subway stations. The hotel was safe. The rooms were clean & comfortable. The staff was incredibly friendly and helpful.”

“Very clean, comfortable and safe.”

“Celebrated my 21st birthday in New York and the Knickerbocker definitely made our stay better! The location is exceptional, 2 minutes from the Heart of Times Square and incredibly easy access to the subway! Staff were very helpful, service was fast. Will definitely recommend in the future!”

“We have stayed at this hotel several times; all the staff are professional and courteous. Highly recommond”

“L'hôtel a été refait, tout est très propre. Très bon accueil, très bonne localisation pour visiter New York. Un excellent choix.”

“clean and conveniency”