波多阿凡奇卡坦纳湖附近酒店

“When booking this stay I did not know it was an apartment and asked for a refund because l was traveling solo and did not want to book an air bnb. The owner denied me of my refund stating it says it in the booking, but it did not state this info. Also they did not provide any face towels. I was told they lived next door. For sanitary reasons and since they live close I did not think getting a face towel would be an issue and was told they aren't a hotel (which I thought l had booked). They……

“Réponse très rapide! Je suggère cet emplacement ”

“Pool was good. Our room had ocean view ”

“Bien ”

“we have stayed several places in Riviera Maya, and throughout Mexican top tourist spots… I was seriously disappointed with our stay here. In my opinion, it fell far short of the other resorts in dining, the notorious, Mexican hospitality, and they truly never went out of their way once to make our accommodations memorable. We were promised things when we checked in, that were not taken care of. I would not stay here again, with all of the competition in the area… This resort needs to step up……

“un lugar muy tranquilo”

“So beautiful ”

“Bella vista, tiene un mini frigorífico muy adecuado y funcional. No se puede regular el aire acondicionado. La recepción del lugar no es 24 horas.”

“Fantastic stay. Amazing attention to detail. Food was fantastic. Staff genuinely cared. Loved it”

“We loved our stay at Serenity Glamping. Our accommodation was the "Lodge" which has a kitchenette and 3 bedrooms. I recommend the Lodge because the restaurant on site is VERY expensive so it is nice to be able to have your own food/drinks at your site. The Lodge was very private and wonderful! Only steps away from the beautiful XpuHa beach. :) ”

“The staff was extremely helpful friendly and accommodating.”

“Absolutely incredible experience! ”

“Highly recommend as the best and highest end all inclusive experience we’ve had. Shout out to Amber, our butler, who made it even better. ”

“Carlos our butler was the most amazing friendly and attentive. Plenty to do definitely more relaxed vive”

“Clean room , nice staff, great pool, the buffet is ok. ”

“We had a blast at the family selection pool with the service of Maria and Lizbeth. The beach bar had great premium service. The areas are massive so be prepared to walk. Lots of shuttles are available though. Food was excellent at every restaurant we went to (Italian, Steakhouse, Bamboo, The Nest, French @ TRS). ”

“Really enjoyed it! Very family friendly ”