Cozumel Laguna Colombia Hotels

"Stayed at Xcaret Arte for my 24th birthday. Everything was a 10/10 experience . Best birthday ever . I cannot wait to visit again ! Thank you to all the staff for the excellent hospitality. Everyone was very kind and welcoming."

"First time to Mexico and was not expecting that level of service, amenities, and cleanliness of the resort. We were fortunate enough to go when the spring break crowds were gone so while there were still other tourists it was not overly congested. There attention to detail was amazing."

"Staff was excellent. Food wasn’t that good on buffet. But the itialian was good."

"Needs renovated completely"

"The cleaniness of the room could've been better. This resort does not open up to the main ocean where it is swim friendly. "

"Stayed for family vacation. All inclusive stay. Highlights were ocean access with seating and a convenient bar. Location was very good for us, you could walk either direction to explore. Property and surroundings felt very safe. Some boat tours pick you up at the property. Easy to schedule excursions with help from the property. Prices were similar to online scheduling options. Pool seemed popular but we concentrated on the ocean access. Lower price meant no guilt for taking excursions off property. Lows were room condition was just okay, snack bar food was terrible for us, main food was mostly buffet style, not fancy but generally well done. Would consider staying again. The price was very reasonable."

"The food was a bland.. "

"Food was not good and there were few activities. The pools were okay."

"The people who worked there were so so nice. Especially Nadine at the spa/gym.. I use the gym every day and left behind my running headphones and she made an extra effort to make sure that they got back to me which was so much appreciated. Jorge at the indoor bar was amazing so friendly so kind Santiago at the pool he was our server who brought our drinks is such a hustler and quick and grateful… Our biggest complaint was the room had no hot water. I don’t think there was much that the property could do about it, but we asked the front desk a few times if they could look into it and they did send someone up, but it never got better. The water was lukewarm our first day the rest of the stay was cold, but the room was so beautiful. We stayed the room with the Jacuzzi on the deck, but never used it because of the water that was ice cold so that’s unfortunate. We were there during Cinco de Mayo and they had a great buffet outside, authentic, and the food was delicious. The staff who maintained our room each day was great, made so many fun little animals left on our bed with towels. It’s really fun to come back to, and our fridge was always stocked with drinks and water. The only thing I would say that needs to be improved when you check in if they can give you an idea of the restaurants, activities, the property highlights, explain those things to you. That was never explained to us. We kind of just have to figure out the property on our own. It would’ve been nice "