We recently stayed here for a birthday weekend and overall had a mixed experience.
Unfortunately, the room itself was quite small and felt very cramped, with the bed taking up most of the space. The bathroom lacked privacy due to a noticeable gap in the door, which may be uncomfortable for some couples. We also found quite a lot of dust in the fan unit, and there was a collapsed floorboard in a narrow part of the room leading to the bed, which felt unsafe — particularly for older guests.
Noise was the biggest issue for us. The walls seemed very thin, and we could hear people walking outside, creaking floorboards, and a nearby toilet being used frequently. As a result, we were awake from around 8am both mornings and didn’t manage a proper lie-in. For us, a good night’s sleep is the most important part of a stay, so this was disappointing. There was also a slight damp smell at times, although this appeared to have been masked with air freshener.
Prior to arrival, I had requested (via Expedia) birthday bunting in the room and mentioned I was happy to pay extra. Unfortunately, this request wasn’t acknowledged, which was disappointing as it would have made the initial birthday surprise much more special.
We were also asked at checkout whether we wished to keep a complimentary service charge that had initially been added, which we found unusual.
the staff were friendly and helpful. I requested an iron and ironing board and received them promptly. Good location near victoria st