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关于柠檬树旅馆的点评

3.5 out of 5
柠檬树旅馆
2819 State Street, Santa Barbara, CA

点评

8.0

很好

10 分 - 超赞。414 条好评，共有 1002 条点评" "
8 分 - 还可以。292 条好评，共有 1002 条点评" "
6 分 - 一般。161 条好评，共有 1002 条点评" "
4 分 - 很差。90 条好评，共有 1002 条点评" "
2 分 - 糟糕。45 条好评，共有 1002 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Hanying

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 4 晚
Lemon Tree Inn 于 2021年08月13日 的回复
Thank you for choosing to stay with us, we appreciate your feedback!

10/10 超赞

Yamileth

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excelente lugar para relajarse y pasarla super bien volveria a vistar el lugar el restaurante excelente y muy rico
2024 年 4 月入住 1 晚

10/10 超赞

MIchael，Ridgecrest

满意：清洁度、员工和服务、服务设施、住宿条件和设施
All I can say is, “try it, you’ll love it.”
2024 年 5 月入住 1 晚

10/10 超赞

Kelly

满意：员工和服务
不满意：住宿条件和设施
2024 年 5 月入住 1 晚

4/10 很差

A

不满意：清洁度、服务设施、住宿条件和设施
When I got to my room it was dirty. The carpet was ripped there were scuffed marks on the walls and the refrigerator was in the bathroom. I had never stayed in a room where the refrigerator was next to the toilet. I had to ask for another room. I callet the front desk and asked to make sure they the room was cleaned for bed bugs. The front desk worker said that the room “shouldn’t “ have bed bugs. That was not reassuring to me. I left the hotel
2024 年 4 月入住 1 晚

8/10 还可以

Aruna

与家人出行
满意：住宿条件和设施，清洁度
Lemon trees around property…spacious rooms
2024 年 4 月入住 2 晚

8/10 还可以

Chris

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
nice hotel
2024 年 4 月入住 1 晚

6/10 一般

Michael

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚

8/10 还可以

Marilyn，Dublin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay for the price
2024 年 4 月入住 2 晚

8/10 还可以

Hemant

满意：员工和服务，清洁度
Except the spring mattress which gave me a bad backache, everything else was good.
2024 年 4 月入住 2 晚

6/10 一般

IFang

满意：员工和服务
2024 年 4 月入住 1 晚

6/10 一般

Walter

2024 年 4 月入住 1 晚

10/10 超赞

Jack

Very scenic
2024 年 4 月入住 2 晚

4/10 很差

David

不满意：住宿条件和设施，员工和服务
Better options surely available
2024 年 4 月入住 2 晚

6/10 一般

Monique

与家人及幼儿出行, 商务旅客
满意：员工和服务
不满意：住宿条件和设施
The check-in was easy & the front desk gentleman was friendly. Tidy room. Very odd structured building; kind of like a maze. The bed is SO hard. Kinda disappointed about the bed. Otherwise, it’s a quiet place and seems safe. Hope we can find our way out.
2024 年 4 月入住 1 晚

10/10 超赞

Jessyka，CANYON CITY

满意：清洁度
2024 年 3 月入住 3 晚

8/10 还可以

Selina

满意：清洁度
2024 年 4 月入住 4 晚

6/10 一般

chris

满意：员工和服务
2024 年 4 月入住 1 晚

10/10 超赞

REE

2024 年 4 月入住 1 晚

10/10 超赞

Alyx

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Great stay
2024 年 4 月入住 1 晚

10/10 超赞

caitlyn

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My boyfriend and I enjoy staying at this hotel. We appreciate the nice rooms, great food, and friendly staff. Thank you so much.
2024 年 4 月入住 1 晚

10/10 超赞

Isabel

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great service and staff.
2024 年 4 月入住 1 晚

8/10 还可以

Martha

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to downtown. Staff were friendly and prompt. Affordable without feeling stingy or cheap.
2024 年 3 月入住 2 晚

10/10 超赞

Ronald

与家人出行
We stay at the Lemon Tree everytime we go to Santa Barbara. Even though its nice because of all of the lemon trees our last room was a old and dated. Hopefully renovations are done to all the rooms.
2024 年 2 月入住 2 晚

10/10 超赞

Christina

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk was friendly
2024 年 3 月入住 1 晚

8/10 还可以

melania

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet wirh beautiful courtyard. However no breakfast and microwave in rooms
2024 年 3 月入住 2 晚

4/10 很差

Jessica，Oxnard

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
We’ve stayed here many times before but I think this was our last booking with them. Front desk staff was friendly and checked us in quick. The room however was awful. Mold on the wall in the closet which is the back of the shower and on the wall next to the shower. Tile in the shower didn’t look like it was properly grouted and caulked so I’m sure there’s more mold going on under that tile too. My asthma was quite irritated during our two nights. The shower pressure was a joke, it was barely trickling out inches from the wall and it was either too hot or luke warm. The hairdryer almost caught fire the first night. There was also a piece of a metal plug broken off in that outlet. When I called the front desk, they offered to send a new hairdryer, but didn’t even attempt to offer me a new room about the mold. Clearly they don’t care about their guests health. There’s also paint peeling off of the building, it’s in need of maintenance! The only good thing about this property was the Crocodile Bar, it was actually good food.
2024 年 3 月入住 2 晚

2/10 糟糕

Fred

与配偶出行
不满意：住宿条件和设施，清洁度
We arrived to find that the Elevator did not work and we had to carry all of our luggage to our second floor room. The room was dingy the bed and bedding were worn and unappealing. The Tub in in bathroom had Black mold around the sides and was cracked and rusted. Ther was still a bar of soap in the tub from the last occupant. The Bathroom floor was dirty. The following day the coffee service in the room was not refreshed nor was the Bat Mat replaced. Though the property was supposed to be non-smoking our room was constantly reeking of smoke from the next room. For a room that was almost $300.00 a night, it was a disgrace.
2024 年 3 月入住 2 晚
Lemon Tree Inn - Santa Barbara 于 2024年03月24日 的回复
We regret such a negative reaction from any stay at our Inn. Our staff is always happy to address any issues 24/7. We were unable to find a stated almost 300 rate during your stay, regardless we are sorry things did not go well during your time with us.The Lemon Tree Inn has 96 well appointed guest rooms, most with Private Balcony or Lanai facing our Tropical Courtyard with Large Heated Swimming Pool, Sundeck and Tiki Bar. Guests also enjoy our famous Crocodile Restaurant and Bar for convenient on-site Dining.

6/10 一般

Alessia

与家人出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Not impressed with the hotel room, old and not very clean.
2024 年 3 月入住 1 晚

8/10 还可以

William

2024 年 3 月入住 3 晚

10/10 超赞

Jon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property has a large pool and its heated. The rooms were large. Lots of trees to hide the property from street view. Coffee and convenience sstore close by. Definitely stay here again.

8/10 还可以

Marna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The stay was perfect for the price.
2024 年 3 月入住 1 晚

8/10 还可以

Yaritxa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Donna

团体旅客
满意：员工和服务
The State St is very deceiving. Not near town at all. Very old & tired motel
2024 年 2 月入住 3 晚
Lemon Tree Inn 于 2024年03月1日 的回复
The Lemon Tree is located at the Center of Paradise and is a wonderful place to stay. Our friendly staff welcomes you to enjoy our Crocodile Restaurant and Bar and our 96 well appointed guest rooms. Most rooms have a private balcony or lanai facing our lush Tropical Courtyard with Large Heated Swimming Pool, SunDeck and Tiki Bar.

4/10 很差

Gilbert，Templeton

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very outdated and extremely noisy mechanical roof equipment, I would not visit or stay there again.
2024 年 2 月入住 1 晚
Lemon Tree Inn 于 2024年03月1日 的回复
We are sorry for your impression of our Inn. Our staff is happy to address any concerns with our facilities. We are curious about rooftop equipment noise since our only rooftop mechanical is above our Restaurant.

4/10 很差

Timothy

与配偶出行
不满意：住宿条件和设施，清洁度
Certain areas look nice on the property. Certain areas dont. Our room looked pretty bad which lowered our over all experience scuff marks all over the walls hand prints on walls plaster hole patching in bathroom. Guys its simple to spot paint.
2024 年 2 月入住 2 晚
Lemon Tree Inn 于 2024年03月1日 的回复
Thank you for your review. We regret any disappointment with our Inn during your recent stay, our staff takes all feed back seriously.We look forward to making your next stay a more pleasurable experience.

6/10 一般

Gloria

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
I loved our first floor patio room looking out onto the courtyard full of trees and pool. However, the bed cover and rug were a bit too shabby and worn out for it to feel luxurious. Staff were very helpful and friendly. Restaurant served very tasty food.
2024 年 2 月入住 1 晚
Lemon Tree Inn 于 2024年03月3日 的回复
Gloria, thank you for mentioning us. We regret you did not like out current bedding and throw rug setup, we are always making updates to the soft goods in our rooms.

8/10 还可以

George

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
I wish that included breakfast in the price during our stay.
2024 年 2 月入住 1 晚

6/10 一般

Claudia

2024 年 2 月入住 2 晚

4/10 很差

Gynnae L

与家人出行
不满意：住宿条件和设施，服务设施
Well, bedding was super weird, 2 standard pillows, that were not of hotel quality, comforter on bed looked like something from a used garage sale. No washcloths. Some metal thing under bed that was strange& loud. You could hear everything from other rooms like they were in your room& charged a security deposit upon check in. For the price spent this should have been a 2 *only and know more $180/night. Ridiculous price for this room! Disappointed Expedia!
2024 年 2 月入住 1 晚
Lemon Tree Inn 于 2024年03月1日 的回复
We regret your overall impression of our Inn. Our staff is available to address preferences 24/7 whether a different pillow is desired, or something else. Our room rates are very competitive for Santa Barbara. The Lemon Tree has the Crocodile Restaurant and Bar, Lush Tropical Courtyard with Heated Swimming Pool and Tiki Bar. Guests enjoy Private Balconies or Lanais in most of our 96 guest rooms.All rooms are Air Conditioned with Large TVs, personal safes, and WiFi.Our friendly staff looks forward to welcoming you in Santa Barbara.

4/10 很差

Debra

团体旅客
不满意：住宿条件和设施，清洁度
The room was dirty s chair was on the bed and trash cans on a table. I could hear entire conversations of the occupants next to me.
2024 年 2 月入住 1 晚
Lemon Tree Inn 于 2024年03月1日 的回复
We do regret the mix-up in releasing a room that was not ready. The carpet was cleaned and room was not straightened, which was done for guests who were reported to be otherwise pleased with the room for their stay.Our friendly staff is eager to make every stay at the Lemon Tree an enjoyable time.

10/10 超赞

Leslie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We really liked that the Lemon Tree Inn had a fancy restaurant inside! Made it so easy to go dine in and come back to the hotel room. Our stay was great!
2024 年 1 月入住 1 晚
Lemon Tree Inn 于 2024年03月1日 的回复
Thank you for your great review and for enjoying our Crocodile Restaurant and Bar…looking forward to your next visit!

10/10 超赞

Ksenia

2024 年 2 月入住 1 晚

10/10 超赞

Steven

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I really enjoyed staying here. For the price it was one of the better deals on State Street. Room was really clean, and spacious. Hopefully next time I stay here, it will be warmer and I'll be able to use the pool facilities. The staff in the office were pleasant, and helpful.
2024 年 2 月入住 1 晚
Lemon Tree Inn 于 2024年03月1日 的回复
Thank you for your great review, we look firward to your next visit.

10/10 超赞

Mark

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing staff and great rooms! The hotel was even kind enough to alert us that we left something behind in the room after checking out. Would definitely love to stay again!
2024 年 2 月入住 2 晚
Lemon Tree Inn 于 2024年03月1日 的回复
Thank you for the kind review!

8/10 还可以

Soraya

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A great stay!
I’ve stayed at this hotel many times and is honestly my go to when visiting Santa Barbara. It has been a few years. The hotel is more modern than before or at least tries. That being said, it looks great on the outside, but you can tell the rooms are a little dated. The rooms were clean. I did notice a stain on one of the towels. Also the curtain had a bunch of tiny holes in it, very curious as to why. So the light would come through a little. Overall I enjoyed my stay since it was kind of last minute.
2024 年 2 月入住 2 晚
Lemon Tree Inn 于 2024年03月1日 的回复
Thank you for your review! Our staff works every day to update and improve our Hotel. We regret the state of our some of our curtains, replacements are ordered and all will be replaced shortly.Looking forward to your next visit!

10/10 超赞

Benjamin

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfekt
2024 年 2 月入住 1 晚

10/10 超赞

Tess

2024 年 2 月入住 1 晚

10/10 超赞

jaime

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like the service. And the property Great. Place
2024 年 1 月入住 1 晚

6/10 一般

Arkadiy

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
Very outdated with bad bed, bedding, worn out everything and 0 soundproofing.
2024 年 1 月入住 1 晚
Lemon Tree Inn 于 2024年02月7日 的回复
We regret our Inn did not meet your expectations, The Lemon Tree Inn is a wonderful place to stay, these comments do not accurately describe our Property.