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"Very poor, overall. We had no housekeeping at all for the three nights/four days when we were there (despite leaving the light on asking for room to be cleaned) - at the end of the third night when I called reception to request new towels cups, glasses and water - someone left a bag into the room, and didn’t clear any of the old towels and cups away. Grubby. Breakfast was chaotic. Lovely staff, but inexperienced and lacking a guiding hand and management. The heavy metal side panel of the bath in our bathroom was hanging off and almost fell on my foot. In fairness, that was repaired pretty much straight away when I reported it. The hotel is in a great location but it’s getting the most basic things wrong……very expensive for what ot turned out to be."

"We were told we could have a nice upgrade for $200 with a nice view. Our room had a view of the train and nothing else. It was very disappointing and we felt swindled. I would not stay at your hotel again. The staff were not overly pleasant either. "

"Lovely hotel in great condition with plenty of character. Great location for Southbank walk and only 10 mins from Borough market."

"Friendly and helpful, cheery team members. Breakfast was a standard affair, seen better. Hotel was clean and comfortable, just the shower was a challenge. Location for battersea park and power station is excellent. Would recommend."

"On a average is a good hotel with its own personality, which is always appreciated. Our particular inconveniences were that they gave us the disabled room and, due to the layout, the bathroom was always getting water all over the floor from the shower every time we used; which led us to use the towels to create a barricade around it to avoid flooding. The bathroom was also smelly, which I saw is a general complain of all the rooms. Also we didn’t have the option to choose room service for housekeeping. Additionally I will mention that the hotel offers a buffet lunch for 20£ per person, 18£ if you pay in advance over the counter. I am aware this are standard prices on today’s economy in London, but that shouldn’t stop anyone to point out the excessive prices that we are forced to accept as normal. The staff was very kind all along."

"Went down for breakfast once. It was ok"

"Fantastic location! We walked or took the underground to everything we visited. Enjoyed the breakfast and the hotel staff were great. "

"Excellent location and customer service. Well-maintained "

"Excellent room and bathroom "