Cancun Tortuga Beach Hotels

"This hotel met all the expectations. Our family typically stay at the Riu but we decided to try something new. We were very impressed with their food, service, and ease when scheduling an event. We celebrated my aunts 50th bday and Viri was easy to work with. She had everything ready for us and they assigned 3 of the best waiters to help deliver a great experience. We were a group of 25 and when I say everyone was happy just shows what a great resort this was."

"We always love staying at the Riu Palace Peninsula! It never disappoints. Staff is great, food is great, beach and pools are great! "

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"Was really good overall the food was kinda mid but staff was nice nd all"

"This resort is the one & only resort I’ve reviewed on here just because I feel like it deserves the hype! Staff was always so wonderful, kind, & helpful. The whole resort is STUNNING & so clean. We did the Elite club which was worth it to us for the private pool & cabana. The drinks were TOP NOTCH. By far the best inclusive resort I’ve been to!"

"Most of the front desk staff were unable to assist me with even the most basic requests, which made the entire stay far more frustrating than it should have been. Simple questions either took forever to get answered or were ignored altogether, and there was zero coordination between team members. It honestly felt like no one knew what was going on and I was left to deal with everything myself. Check-in set the tone immediately. I presented my driver’s license as proof of ID, which is standard anywhere, and it was denied without any clear explanation. That shouldn’t even be an issue, yet it turned into one and created unnecessary frustration right from the start. I made a birthday request at check-in since the celebration was the very next day. I was told it would take 24 hours, which was already pushing it, but it ended up taking 72 hours, making it completely useless. The next day, I had to leave the hotel myself to buy birthday items because it was obvious the staff wasn’t going to follow through. The room conditions were unacceptable. The shower head was broken, the bathroom fan didn’t work, the mini fridge was leaking water, and the TV was never connected to WiFi. These are basic things that should have been checked before I even walked in. The food was average and I even got sick once, which says enough. The only people who actually did their job well were the servers and bartenders. Pool activities and beach kayaks were great, but overall the experience was a mess"

"Staff was nice, rooms clean, just wish there were more activities."

"Need some remodeling "

"I loved how we were able to use the amenities of the other Sunset Resorts. Stay everywhere was lovely!"