Apartments in Town of Genoa

"While the hotel is a bit dated, we found the staff very accommodating and the room & amenities clean and the beds fairly comfortable. It was good value for money. The hot breakfast was great. The only complaint was that the toilet was very slow to flush."

"Would be nice to have breakfast included or at a more reduced price. Also, the area around the pool area needs WAY more tables and seating!"

"Best hotel we’ve been to. We loved the historic feel of the place, the vintage bathrooms and dual heat/ac unit. Terrie at the front desk was the nicest woman we’ve ever met at a hotel; extremely welcoming and accommodating. Room was clean and smelled nice. The parking was so easy and close to walk. We will absolutely be back!! Thanks for everything!"

"Breakfast was fair, rooms were clean and quiet Staff friendly parking lot was a land mind of pot holes "

" Checkin was smooth and quick, staff were accommodating and friendly, the room was extremely clean and updated, and the parking was easy with ticket validation. I loved the ease of finding food and the layout of the room was fantastic. "

"I recently stayed at the Canopy by Hilton Ithaca Downtown and overall had a very positive experience. The hotel itself is beautiful, clean, and clearly well maintained. The location is excellent, and the rooms were comfortable—especially the beds. Where the experience fell short was on the service side. The staff, while friendly, often came across as a bit disengaged and not particularly attentive. There were small but noticeable issues—like empty coffee stations and long wait times at the restaurant (we were told 45 minutes for food), which made it feel understaffed. That said, one staff member in the restaurant on Friday night made a genuine effort to improve the experience, which was appreciated. With a stronger focus on service and staffing, this hotel could easily match the high quality of its physical space."

"Excellent "

"yes"

"On the plus side, the bathroom had a shower stall, and there was a large TV with cable channels in the room. On the other hand, our room had no chair of any kind and only one nightstand. Everything was unclean, with crumbs on the nightstand and floor. It was a big disappointment, because the hotel definitely has got a potential. "