西鳳凰城拉昆塔套房酒店住宿 | 熱門酒店限時優惠可低至 HK$563

「The hotel A/C was not up to par when it’s 110 degrees outside. The tv in the room didn’t work. The remote was broken could not turn down the volume and get a correct channel to stay. The room key did not work had to go back to the front desk. No one was there waited…. A maid came by and asked her if she knew where she was. Had no clue. Called the front desk while standing there no one came to pickup the phone. Another maid came by asked again. I was hot tired and finally another clerk showed...

「The room facilities were quite outdated. The fabric sofa was badly worn and even torn. The air-conditioning control panel on the wall did not work at all. In addition, the sink was clogged, and the bathtub faucet kept dripping continuously. Overall, the room was not well maintained and did not meet expectations.」

「The bathtub was dirty and there was something sticky spilled on the bedside table. Room was small but was good to sleep and leave」

「good👍」

「The front desk Jay was very welcoming and professional! The nice lady serving breakfast kept the dinning room clean. Housekeeping staff was very helpful when we had questions about」

「The hotel itself was nice! Front desk clerk had 0 personality. She should be reminded she’s in Hospitality. She wasn’t mean or rude just not nice. Night clerk was very nice day clerk was meh.」