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“It's very clean and the kids loved it”

“Clean room, customer service and water park”

“This is a great place to stay when visiting Colonial Williamsburg. It is next to the visitor center and the busses circulating around the historical area. While we did not use many of the facilities since we are "old folks", there are a lot of things for kids to do on the property- pool, splash pad, ping pong, miniature golf. The hotel is a little dated but that is part of its charm. Some of the electronics could be improved. There is no restaurant at this hotel but the expanded continental……

“Beautiful and peaceful gem! The water view is amazing. We loved everything about our stay there. Will definitely go back soon!”

“Excellent!”

“This is an amazing resort & I highly recommend. Check in took about 15 minutes. Lori was able to handle a building change request to get both of my rooms in the same building. I had called ahead to request this but it did not happened but Lori was able to get it fixed. Then came the timeshare pitch. Kareem was informative but did not pressure me when I politely & firmly declined. Mgmt please reconsider this part of check in experience & just tell us what it is & give option of visiting……

“Everything was great”

“Would definitely stay again!!! Cottages and grounds were extremely clean. Front desk was friendly and accommodating. Our initial key did not work. When requesting a working key, we requested a cottage with fewer or no steps. The young man (i do not remember his name...sorry) searched for such accommodations even though I requested an extra night at check in. It was a pleasurable stay. Thank you.”

“Breakfast was ok. Our stay overlapped a large group of students who were very noisy and had no regard for other guests, but that was not the hotel's fault. I feel that the handicapped shower in our room was still a bit dangerous as the floor tiles were extremely slippery. My mother was very worried about her older sister slipping, so we put down plenty of towels outside of the shower. Perhaps they can add a nonslip mat in the bathroom in addition to the safety rails.”

“Did not go on property. Room not made over. Room was way down end of 3rd. Floor. No breakfast. Navi directions allways tryed to direct us through gated community.”

“le Cristal and Brittney provide OUTSTANDING service, Thank You!!”

“Check in staff was excellent”

“The property itself is quite good—newly renovated facilities, a convenient location, and a nice free breakfast. It’s easy to see why it has a 9.0 rating and overall, it’s worth it. However, I was assigned a room right next to the ice machine and emergency exit. I checked in late at night and didn’t realize the potential for noise. Unfortunately, the receptionist didn’t mention anything about it, even though I was traveling with kids. Starting as early as 6 a.m., guests began walking around for……

“411房间地毯有一股浓浓的霉臭味！幸好我带了花露水，否则难以入眠！202房窗外就是一部室外空调主机，嗡嗡作响，晕了😵‍💫！”