Downtown Cincinnati 4 Stars Hotels

"Room 417 smelled like stool. We alerted the front desk, and they walked back to our room with us and agreed it smelled like bowel. Left us to spray and said they were full and could not change our room. "

"I’ve probably stayed at 250 hotels on the last 5 years, either with family or for work and I’ve maybe left one negative review for a hotel in that time. This was the worst experience I’ve had at a hotel in years. Checking in with two small children - there was some issue with our prepayment and I was told I couldn’t charge anything to the room. We told the check in team that we were extremely tired after a long drive, we went upstairs and went straight to bed. 9pm rolls around and what can only be described as a rave starts outside our window. This continues til 12.30 am, with lights so bright they’re coming through the window (Cincinnati has a noise curfew of 11pm). We were not told this was happening, nothing on the hotel website about this being a thing, all of us were awake until 1am this was horrific. They could have mentioned it at check in and we would have checked into a different hotel. I wish I could upload videos to this review to really show you how obscene this was. So loud that the bass shook the entire room. The hotel wouldn’t do anything, and hotels.com told us our only choice was to check out with two babies at 1am or accept a $50 refund - absolutely awful service and an awful experience "

"Love it "

"We elected to pay at the hotel upon arrival. As we were filling up on gas to travel 1.5 hours to our destination, I happened to check my email and see a message from the assistant manger, Kristen. She said we needed to update our card info by 3pm or the reservation will be canceled. It was 2:40pm when I happened to see the message (and no one called me although that’s an urgent request). So, we sat at the gas station to try to get this straightened out. We called 5 different times, left two voicemails, sent an email directly to the assistant manager, and sent a message via Expedia. Finally, on the 6th call, we got through and “updated” the info although they still didn’t take the payment until we arrived, so what was the point??? We stayed at the AC a few times in the past and it was modern and clean. When we checked into our room I was extremely disappointed. The room was outdated, floors were sticky, and there was hair everywhere. We were in town for a concert and afterwards we decided to just drive back home at 1am because neither of us felt comfortable staying. The drama didn’t end there though. I received 3 receipts after check out. The first, did not have valet added to it. The second, added valet for $22. The final one, added valet for $45. Parking was a fixed rate, what were all the changes about? All in all, excellent location, but it was not worth the hassle nor price. I saw the Moxy near by we’ll try there instead. "

"Everything was great and the staff was friendly. "

"The room I was initially put in had a leaking faucet and broken lamp, but the desk staff addressed this problem immediately by putting me in another room. Location is excellent, and the Art Deco decor of the lower floors is beautiful. "

"Clean room and amazing burger at the restaurant:)"

"Staff and hotel was awesome"