2 outdoor pools, sun loungers
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Reviews of Hilton Cancun, an All-Inclusive Resort

4.5 out of 5
Hilton Cancun, an All-Inclusive Resort
Highway 307, Cancun, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 1428 out of 2429 reviews" "
Rating 8 - Good. 520 out of 2429 reviews" "
Rating 6 - Okay. 238 out of 2429 reviews" "
Rating 4 - Poor. 130 out of 2429 reviews" "
Rating 2 - Terrible. 113 out of 2429 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located in a beautiful location. We loved the beautiful walking path next to the forest. The service and views were both 5 star!
Stayed 4 nights in Apr 2024

10/10 Excellent

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to relax
Stayed 4 nights in Apr 2024

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,nice service and clean area
Stayed 7 nights in Apr 2024

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my friends and I really enjoyed this hotel for our girls trip. the food was great, the staff were very friendly, and all the amenities made our stay well worth it. the only thing we weren’t aware of is how far the hotel is from the club strip. it’s a 10 minute drive from the hotel to the hotel entrance itself. but other than that, we loved it!
Stayed 3 nights in Apr 2024

8/10 Good

Qisong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Brenda Zamora, Panorama City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is beyond amazing. Everyone is helpful and they really go the extra mile to make sure you are being taken care of! Fernando and Laura from the lobby bar were very respectful and professional. Vianey from Concierge was fantastic. She exceeded my expectations when helping me plan a surprise for my husband. Hotel was always clean and fully stacked. Highly recommended the steak restaurant. Great food and staff was phenomenal. This is a fantastic place to stay if you want to be away from the hotel zone traffic and noice.
Stayed 4 nights in Apr 2024
Response from Hilton Cancun on 30 Apr 2024
Brenda Zamora, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

Shayesteh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and grounds. Pool was very nice, only downside was you had to get up way too early to get a spot, but it was a sold out hotel for the long weekend in March/ April, might not be this bad other times. Shout out to Ismael at the pool cabana. Beach wasn’t the nicest, but we knew this before coming to this hotel. Would definitely consider coming back in the future.
Stayed 5 nights in Mar 2024
Response from Hilton Cancun on 29 Apr 2024
Shayesteh, thank you for choosing us and for your kind feedback. We were thrilled to have you with us.

10/10 Excellent

leszek

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Music too loud at the pool, everything else was great.
Stayed 5 nights in Apr 2024
Response from Hilton Cancun on 29 Apr 2024
Leszek, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hilton Cancun on 29 Apr 2024
Thank you, Savannah

10/10 Excellent

Luis fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel. The staff of the hotel are always friendly. The food was amazing. Unique experience.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 29 Apr 2024
Luis Fernando, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

8/10 Good

Cara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great, would return.
Stayed 5 nights in Apr 2024
Response from Hilton Cancun on 29 Apr 2024
Cara, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

8/10 Good

seoc

Liked: Cleanliness, staff & service, property conditions & facilities
Great memory
Stayed 4 nights in Apr 2024
Response from Hilton Cancun on 29 Apr 2024
Seoc, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good, room is fantastic, staff is excellent. There is sometiems water dripping from the ceilling in the dinning area and lobby.
Stayed 5 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Vince, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está increíblemente limpio cómodo con todas las amenidades necesaria los mejor de todos es el personal humana con el que cuenta desde el momento del check in Eva del fronts desk y camareros Roberto ,Jorge ,Mario la chica de housekeeping habitación 5014super atenta siempre y todo el equipo de entretenimiento Gracias por las vacíones inolvidables a tod@s
Stayed 7 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Jorge, muchas gracias por tus comentarios. Para nosotros es un gusto saber que su estancia fue increible en Hilton Cancun. Los esperamos nuevamente!

10/10 Excellent

sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 3 nights in Feb 2024
Response from Hilton Cancun on 26 Apr 2024
Sebastian, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

8/10 Good

Huong

Liked: Cleanliness, staff & service, amenities
It’s okay but a bit overpriced
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Thank you for your feedback, Huong.

10/10 Excellent

fat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they are having a great time the place is clean, the show are great, the staff are friendly the only problem was the food are little too salty. we cant wait to go back again
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Dear guest, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

10/10 Excellent

Mahdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food and the services that the Hotel is offering. Very fancy and clean as I was expected from Hilton of course.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Mahdi, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

10/10 Excellent

Ramune

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An elegant place, lots of nice small details. Loved it
Stayed 6 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Ramune, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

Kabamba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer's services and amenities
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 24 Apr 2024
Kabamba, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

8/10 Good

parvir singh

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 25 Apr 2024
Parvir, thank you!

8/10 Good

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great!!! Only issue I had was when transported to downtown cancun to the other Hilton the staff over that Hilton wouldn't even let people use the restrooms as they were another Hilton. The Hilton brand is one brand and simple amenities shouldn't be denied to customers of the brand, I understand the facilities such as pool or food due to we were not staying at that location.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 24 Apr 2024
Jayson, we appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

8/10 Good

Diana M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was nice and clean , food was delicious.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 23 Apr 2024
Diana, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

8/10 Good

MARLIN, Mableton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Food was good. Our room was perfect.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 23 Apr 2024
Marlin, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

Sabrina, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hilton Cancun on 23 Apr 2024
Sabrina, thank you

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024
Response from Hilton Cancun on 23 Apr 2024
Thank you, Raquel. We are looking forward to welcoming you again!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Staff were friendly, helpful and we felt very welcome. Very clean, family friendly. Food options were great, drinks did not disappoint. One thing I noticed was in the Expedia description of the property it said no elevators and no daily housekeeping, both not true. They do have elevators and daily housekeeping!
Response from Hilton Cancun on 23 Apr 2024
Sharon, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

Gabi

Travelled with family
Liked: Cleanliness, amenities
Amazing
Stayed 5 nights in Jan 2024
Response from Hilton Cancun on 23 Apr 2024
Gabi, thank you. We are looking forward to welcoming you again!

10/10 Excellent

Angela Niccola

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located close to the airport. The staff was AMAZING! The food was GREAT! There was plenty to do and the entertainment was AWESOME!
Stayed 3 nights in Dec 2023
Response from Hilton Cancun on 23 Apr 2024
Angela, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and environment was amazing. We really enjoyed our stay
Stayed 5 nights in Apr 2024
Response from Hilton Cancun on 23 Apr 2024
Briana, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

6/10 Okay

Rashidah

Travelled with family
Liked: Property conditions & facilities
This property is a hit or miss. Im just leaving for the 3rd time. This hotel struggles with keeping property clean behind guest. Old used towels lay in the pool area all day along with finish and half finished drinks just left sitting around all day. Room service plates are left in the hotel hallway outside rooms by guest and not removed until the next morning. The food is edible with lots of choices. Staff is not very friendly unless you tip them ( mainly male staff). You can clearly see they discriminate based off stereotypes and I didn't like that. I wished this visit was as enjoyable as my second time here. No fun entertainment for adults
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 23 Apr 2024
Rashidah, thank you for taking the time to share your experience with us. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. We hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

Jennifer Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and 1 year old had a blast at this resort! Food was great and we were so relaxed. Staff was so kind and helpful. 10/10 recommend!
Stayed 5 nights in Mar 2024
Response from Hilton Cancun on 19 Apr 2024
Jennifer, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

8/10 Good

JAMIE DAVID

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy around the pool areas. Tough to get a lounger and umbrella unless you get out early. Would suggest one more pool (quiet one) and another hundred loungers would be perfect. My biggest issue was I had a room with an adjoining door. Could hear everything through it. Conversations, TV, shower in use. Wouldn't take a ground floor room, nor an adjoining room if I was ever to return. Food was good. Service was good. Building was nice.
Stayed 7 nights in Apr 2024
Response from Hilton Cancun on 18 Apr 2024
Jamie, thank you for taking the time to share your experience with us. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. Until next time!

10/10 Excellent

Emmly, Nottingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very beautiful and people were very friendly and nice.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 18 Apr 2024
Emmly, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

6/10 Okay

Darren Wayne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not great, service and food were below average.
Stayed 5 nights in Jan 2024
Response from Hilton Cancun on 16 Apr 2024
Darren, your feedback is very important to us. We hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was awesome. The only down is that the reservation for the restaurants at night go quick. The food was decent but it’s definitely a good atay
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 17 Apr 2024
Evan, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

4/10 Poor

Maria Noemi

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We had to ask 3 times to get our sheets changed. To book the dinner reservations we had to wait in line for over an hour since the website was down. Over all I was stressed since they were at full capacity and the staff was overworked. The manager was nice and tried helping but it just wasn’t working so we decided to go to a different hotel. I absolutely hate sharing any negative feedback but this was just unacceptable.
Stayed 8 nights in Apr 2024
Response from Hilton Cancun on 17 Apr 2024
Maria, thank you for taking the time to share your experience with us. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. We hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is unmatched! They went above and beyond, with a smile - everytime. Much appreciated!
Stayed 1 night in Apr 2024
Response from Hilton Cancun on 16 Apr 2024
Jessica, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

4/10 Poor

Tatiana

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Apr 2024
Response from Hilton Cancun on 16 Apr 2024
Tatiana, your score is very important to us. We hope to have the opportunity to leave you with a more favorable impression on a return visit.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel! Major downsides: away from the blue ocean near zona hotelara & the food wasn’t great.
Stayed 4 nights in Apr 2024
Response from Hilton Cancun on 16 Apr 2024
Michelle, thank you for taking the time to share your experience with us. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing for the Price
Stayed 7 nights in Apr 2024
Response from Hilton Cancun on 16 Apr 2024
Timothy, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

10/10 Excellent

Angelica María, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hilton Cancun on 16 Apr 2024
Thank you, Angelica

4/10 Poor

Mihajlo

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Hilton Cancun on 16 Apr 2024
Mihajlo, your score is very important to us. We hope to have the opportunity to leave you with a more favorable impression on a return visit.

4/10 Poor

Alejandro

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
First off I am a Hilton Honors and I wlll like to say it’s the worse Hilton hotel I have been greeted to also check in was extremely Late after I even explained we were Hilton honors members, the hotel lost power 4 times yes 4 times during our last night we had dinner in the darkness and bathroom had mold and water damage in the shower area. The restaurant were all full and the only available dinner times were at 10 pm or later. The pool areas were full of kids even the adult pool which is completely separate from the other big pool and the staff and management did nothing about it even after several complaints overall a mess of a hotel I will NEVER stay here again.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 12 Apr 2024
Alejandro, we are sorry to hear that this time we weren't able to meet the expectations. We hope you can visit us again in the near future so we can make it right.

10/10 Excellent

Yushan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience for family with small kids.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 12 Apr 2024
Yushuan, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

10/10 Excellent

Diana

Travelled with partner
Liked: Property conditions & facilities
From the moment we arrived we were treated excellent. The staff is very friendly, and if they do not know they will find the answer and het it for you right away. Very well kept, the food was okay.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 12 Apr 2024
Diana, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

10/10 Excellent

Alexandru Remus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hilton Cancun on 16 Apr 2024
Thank you, Alexandru

10/10 Excellent

Marcus E.

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was Amazing probably the best I had at a Mexico All Inclusive. Olivia and Manny at the pool side cabana our wonderful so attentive and friendly. I will be coming back. My only negative is the check in and check out process extremely long
Stayed 4 nights in Apr 2024
Response from Hilton Cancun on 11 Apr 2024
Marcus, thank you for taking the time to leave us your review. We're glad you enjoyed your visit to Cancun. Our team will be sure to look into your comments about the check in process. We look forward to welcoming you back in the near future.

2/10 Terrible

Gourav

Stayed 5 nights in Apr 2024
Response from Hilton Cancun on 12 Apr 2024
Gourav, your score is very important to us. We hope to have the opportunity to leave you with a more favorable impression on a return visit.