「After staying at this hotel, I developed many red itchy bumps on my skin, which makes me feel that the cleanliness of the room was not up to standard. I was very uncomfortable during my stay.
In addition, I don’t think the pricing was fair. The listing stated that the charge for each dog should be £10 per night, but I was charged £20 per dog.」
「Very pleasant accommodation in a quiet area, near to a bus stop and the railway station. The room was clean, bed was comfy, the room heated up quickly, there is a kettle in the room and there's plenty of parking. Only minor points are it would be nice to have a fridge in the room and some coat hooks!」
「Loved this place. It’s like staying on a 21st century titanic but with out the fuss of icebergs and sinking. The view from our room was amazing. The grounds were beautiful and the staff were fantastic. We loved the little museum a fascinating insight into the history of the hotel.
Special mention to the staff behind the Stags head bar (x2 Australian lasses and 1 super happy lass from a Balkan country ❤️」
「Good environment! Can see Inverness castle and the river right in front of us!
The room is nice and well equipped!
The breakfast was running out at 8:30am so we couldn’t get much. Not worth to buy breakfast if you get up after 8am. 」
「Decent property but very noisy. All guests can be heard between rooms. Only cereal and some yogurt for breakfast. Restaurants there don’t open until 10 am so more choices at the hotel would be good. 」
「Room was clean,staff was very friendly and helpful. The spa staff were also friendly and the whole experience was very relaxing. Breakfast was okay was missing square sausage to call it full scottish but apart from that it was a nice and relaxing stay .」
「The problem during our stay is the noise coming from the water tap of the shower, every time you turn on the water will have a very high pitch loud sound, not only from our bath room but also from the room next to you. The sound proof between rooms are also bad, you can easily hear people speaking in their room next to you.」
"After staying at this hotel, I developed many red itchy bumps on my skin, which makes me feel that the cleanliness of the room was not up to standard. I was very uncomfortable during my stay.
In addition, I don’t think the pricing was fair. The listing stated that the charge for each dog should be £10 per night, but I was charged £20 per dog."
"一向對此品牌有信心,早前於Exeter,或更早於Maldives的都感覺良好,但今次的體驗實在太差了!
此酒店地點非常之方便,就在high street 的未端,但對面就是酒吧和餐廳,昨晚酒吧的音樂根本令人不能入睡,到前台找經理投訴卻沒有回應,職員只說噪音問題一直存在,一直都有客人投訴!
說實在的,這次Scotland旅程,這一晚酒店房間的價格是最貴的,但真是想不到貴左那裡,被安排住在一樓,當然入住時不知道還有噪音問題,面向的是城市景觀,到今早早餐時的餐廳,面向Loch Ness 河/湖景觀才醒覺預期入住和享受的體驗是完全沒有體會得到。
這樣的價錢,房間只屬一般,服務方面,昨晚投訴了,都沒有什麼回應,只說如果要換只有普通的房間,酒吧的噪音會持續到三點,但當時已經是凌晨一點。
這次體驗真的沒有很差,只有更差!
I have always trusted this brand with good experiences in Exeter and the Maldives, but this stay was extremely disappointing.
The hotel location is convenient, but the bar across the street played loud music until 3 am, making it impossible to sleep. Staff admitted this has always been a problem, and there was no effective response when I complained at 1 am.
This was the most expensive night of my Scotland trip, yet the room was average, and I did not get the quiet, comfortable stay I paid for. I only realized in the morning that the experience I expected was completely missing.
Given the sleepless night and lack of proper service recovery, I am requesting a refund for this stay."
"In general, it is good enough for travellers. City view with nearby restaurants. Saw a few young staff while checking in. Look like a family-run business. The room is large with a comfortable bed. Breakfast is a set rather than a buffet. "