深圳福田酒店住宿推介

「Very good」

「The location, facilities, and service were all good.」

「great staff and quickly manage the solution need」

「As long-time fans of Hilton worldwide, our recent stay at the Hilton Shenzhen Futian was highly disappointing. We encountered a foul-smelling toilet and a face towel reeking of cigarette smoke. The property feels dated due to its old-fashioned design and lack of proper room maintenance. While the friendly and helpful staff were a bright spot, we expect a 5-star brand like Hilton to address these issues and improve.」

「酒店接待處只有一位實習員工，並沒有正式員工，但酒店對員工的培訓相當不到位，工作效率很慢而且沒有對客人提供重要的入住資訊！ 我們訂的房間是包括早餐的，但要我們取房後再查詢時才被告知早餐的安排。 作為金會員，我們是享有客房級別提升及贈送飲品之禮遇，在登記入住時已經2次提醒那位實習員工，但她完全沒有反應。 但進房後發現她給了我們一間同級別中最差的房間，不但面積細而且沒有窗口。 要在交涉後才由一位正式的酒店員工安排另外一間有窗口的房間（相信仍然是同一房間級別），及補回贈送的飲品。」

「Everything is ok, just note that the pool is not actually part of the hotel, it’s around 12 usd for adults and 8 usd for kids to use. It’s very close to Coco park, less than 10 mins by taxi.」

「Thanks for the excellent Ritz-Carlton executive lounge team and all staffs, especially for Elina, for their excellent services and arrangements and made us have a wonderful birthday trip!」