深圳福田酒店住宿推介

「Very good」

「As long-time fans of Hilton worldwide, our recent stay at the Hilton Shenzhen Futian was highly disappointing. We encountered a foul-smelling toilet and a face towel reeking of cigarette smoke. The property feels dated due to its old-fashioned design and lack of proper room maintenance. While the friendly and helpful staff were a bright spot, we expect a 5-star brand like Hilton to address these issues and improve.」

「The location, facilities, and service were all good.」

「great staff and quickly manage the solution need」

「Everything is ok, just note that the pool is not actually part of the hotel, it’s around 12 usd for adults and 8 usd for kids to use. It’s very close to Coco park, less than 10 mins by taxi.」

「酒店接待處只有一位實習員工，並沒有正式員工，但酒店對員工的培訓相當不到位，工作效率很慢而且沒有對客人提供重要的入住資訊！ 我們訂的房間是包括早餐的，但要我們取房後再查詢時才被告知早餐的安排。 作為金會員，我們是享有客房級別提升及贈送飲品之禮遇，在登記入住時已經2次提醒那位實習員工，但她完全沒有反應。 但進房後發現她給了我們一間同級別中最差的房間，不但面積細而且沒有窗口。 要在交涉後才由一位正式的酒店員工安排另外一間有窗口的房間（相信仍然是同一房間級別），及補回贈送的飲品。」

「Thanks for the excellent Ritz-Carlton executive lounge team and all staffs, especially for Elina, for their excellent services and arrangements and made us have a wonderful birthday trip!」