Matteson Family Hotel

"The stay was good."

"Great time. Quality experience "

"Nice staff, and rooms are decent. However, this hotel is old and in need up some updates. Also. “No smoking” policy need to be enforced. The smell of marijuana has become the new perfume. It’s sickening."

"Great value and nice place"

"We did check in at 1:30 AM and got an accessible room. We asked to change rooms and told none were available but they weren’t sold out. ? It was cleaned the next day and forgot all Towels. When we called to ask for towels we were told “they are probably in the dryer and will come up pretty soon.” "

"Arrival instructions require guests to call the hotel to request the shuttle. I arrived at the airport at 1:30 AM, and called the hotel for a solid hour before anyone answered. I explained that I had been calling to request the shuttle for an hour….I received no apology, was told instead “We were very busy”. I’m retired now, only travel for enjoyment; but I spent many years traveling for business. Never in 30 years did I feel so dismissed and unappreciated as a customer. That woman working the desk needs to find a job that she enjoys! Unfortunately, Courtyard by Marriot Chicago Midway, will not be a future choice for me."

"Nice hotel for short stays. "

"This was a great place to stay. The room was very clean and the staff was very helpful.. breakfast was good in the morning and the shuttle two and from the airport was right on time. I will definitely do it again."

"Clean room "