Mexico and Central America Winery Hotel

"Clean rooms, helpful staff, everything was perfect"

"We had such an amazing stay at the Westin Lagunamar in Cancun! The service was honestly some of the best we’ve ever experienced — everyone was so kind, helpful, and made us feel completely taken care of from the moment we arrived. The resort itself is beautiful — super clean, great pools, and the ocean views are just unreal. But what really impressed us were the little details. They even provided laundry soap, which was such a thoughtful touch and made it easy to freshen things up during our trip. And the lavender essential oil they include for better sleep? Total game changer! It smelled so calming and made our room feel like a spa every night. We left feeling totally relaxed and already want to go back. If you’re looking for a place in Cancun with amazing service and all the comforts of home (and then some!), this is it. 🌴💙"

"Spa, staff, food, beach, drinks were amazing we will be back "

"Amazing facility. Friendly and welcoming staff!Always there to make your visit memorable. Reneta, the hotel manager went above and beyond to help me when I needed immediate hospital care! I loved her humanity and willingness to help others! That continued even after my return to the hotel in my diminished capacity. I’m indebted to her kindness and the loveliness of the entire staff! Thank you! Brian Pearson "

"Staff location"

"Lovely room - modern, clean and a very large comfortable bed. Air con was great. Very central location for the centro historico, 2 minutes walk to the zocalo and very walkable to many historic buildings. Breakfast was great and the staff were very helpful and friendly."

"Good"

"This was the 3rd time staying a Riu and each time the staff is what makes it amazing!! They are hardworking and make everything fun! Our favorite bartenders ale and Angie and our massages at the spa were amazing from Erica!!! Those ladies deserve a raise. We did suit option and it took our breath away! Take all these reviews with a grain of salt we were so impressed for a third time. Beautifully clean and we will be back. "

"Staff was attentive l, friendly. Excellent sevice. "