Mexico and Central America Hotel with Pool

"Reservation process was a mess. Due to delayed flight, emailed property. They confirmed When I arrived, was told my reservation canceled due to no show/no call….and they rented the room out last night. Showed them their own correspondence confirming my late arrival and confirming reservation. After the airline delay I just wanted to check in, shower and nap an hour. Instead, I waited and waited ( well over an hour) while they cleaned the room and redid paperwork. BTW: although they cancelled my reservation and rented the room, they still charged me for that night. The breakfast buffet was a huge let down. Over 30 minutes standing in line for an omelette. Skip the buffet, order à la carte unless you are a glutton. Even check out took a very long time. Not worth the money or hassle "

"Good hotel but in bad neighborhoods "

"Take sunscreen and have fun! "

"Perfect "

"Best experience ever, great food and service. I can’t wait to go back again with the whole family. Thank you so much!"

"Overall, the stay was good. Unfortunately, our room wasn’t ready when we arrived, so we had to wait, which made it feel like we lost part of our day. The service was a bit hit or miss—while the servers and housekeeping staff were great, the front desk team during check-in and check-out wasn’t very welcoming. What stood out most, though, was being told that if we had booked directly through the hotel instead of Expedia, we might have been accommodated sooner, which didn’t sit well with me. Then they proceeded to tell us if we paid an additional $350/night they had a room ready for us right then and there. "

"Rooms were clean and staff was super friendly"

"This hotel was perfect. The location was great. The staff was very nice and helpful. Everything was clean. They have great shampoo/condition (Eleven). No need to bring my own. Would recommend this hotel. "

"We have been staying at hotel Morales for the past 10 years. Love this hotel! "