Playa del Carmen Hotel with Pool

"Upon arriving the place seemed okay and clean. After unpacking we started noticing different things that were just not ignorable. Food quality 3 out of 10. Property was 3 out of 10. Outdated and our room jacuzzi didnt hold water and also leaked from supply lines. Never got to use and I even called to get serviced. Staff was not really helpful at all amd couldnt explain excursions fully and properly."

"Returned to the Jr swim up privilege suite . Antonio was absolutely amazing. "

"Overall we enjoyed our stay. The food is good, we enjoyed our time by the pool. What I didn’t like was that I had requested an early check in far in advance. When I went to check in I was exhausted and given the option of paying $250 to check in early or wait 4 hours for a room to be ready. I paid the extra $250 but felt it was a little scammy. Other than that I have no complaints but it sort of turned me off from coming back again."

"First stay at an all inclusive and it beat all expectations. We went in a slow season, and felt like we had the place to ourselves. The service was incredible, everyone was so friendly and helpful. Our room was comfortable, modern, and clean. The maid service every day was awesome. We had a couples massage at the Spa and it was wonderful and well worth the money. Food was delicious at every restaurant including the buffet. We received a free visit to Chef's Table specialty dining for our honeymoon and it was amazing. Bar drinks throughout the resort were good and strong. Bartenders are fast and attentive. The only small downside was the swim up bar and main pool bar closing at 6 PM everyday. That was pretty early for us as young adults. We did love that our building (furthest away from the main pool/beach access) had its own pool out front with a bar that was open late every day. All in all would recommend this resort to anyone. We had the time of our lives."

"Great childcare services and amenities. Great water park. Hotel room is a bit dated but not a concern for us. Plenty of food options in buffet and restaurants but reservations are required."

"We absolutely loved the different choices of pools, depending on what mood we were in for the day. The Japanese and Brazilian restaurants were our favorite, but overall the food was good everywhere. The grounds were just beautiful with a short walk to the beach when we wanted to hang out there. Overall fantastic mother/daughter vacation."

"Clean and friendly , did not get the room I reserved ,😢 said they over booked "

"I would call it a boutique resort. Amazing location, very clean, very well maintained, staff were really helpful. Best food ever! I highly recommend it!"

"We lived our stay at ocean maya royal! The resort was the perfect size , they had so many activities and the food was great. The staff were super friendly and accommodating. Especially Viri who went above and beyond to make sure our stay was great!"