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Reviews of Ryokan Beniayu

4 out of 5
Ryokan Beniayu
312 Onoe, Kohoku-cho, Nagahama, Shiga-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was an experience. The staff were so nice and friendly. The room was romantic and comfortable. The food was authentic Japanese style. We loved it!
Stayed 1 night in Apr 2024

10/10 Excellent

JIHANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed within the grounds so being isolated wasn’t a problem
Stayed 1 night in Feb 2024

10/10 Excellent

Tsz Chui

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I recently stayed at this hotel for 4 days and 3 nights, and we thoroughly enjoyed every moment of our stay. The hotel offers an array of amenities, including an indoor onsen and outdoor onsens on each floor. The onsen was clean, well-maintained and provided the perfect way to unwind after a long day. One of the highlights of our stay was the delicious breakfast and dinner that were served every day. The hotel offered a different variety of dishes each day, and we were impressed with the quality and presentation of the food. The meals were a perfect blend of traditional Japanese cuisine and modern twists, and we looked forward to every meal. The staff at the hotel were friendly and welcoming, and they were able to speak English which made our stay much more comfortable. They were always available to assist us with our needs and provided valuable recommendations for local attractions and restaurants. Overall, our stay at this hotel was excellent. We enjoyed every corner of the hotel, from the beautifully designed rooms to the serene onsen facilities. We highly recommend this hotel to anyone who is looking for a relaxing and enjoyable stay in Japan.
Stayed 3 nights in Apr 2023

8/10 Good

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying at Beniayu after about 10 years. Perhaps it was due to COVID that the experience did not feel as personal as before but the staff were generally polite and helpful. There were multiple foreign staff to perhaps help with communicating with foreign travellers but I felt that it kind of distorted the "Ryokan experience". However, its still a recommended accomodation.
Stayed 1 night in Mar 2023

10/10 Excellent

Chawanat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Kyohei on 17 Oct 2019
Thank you for your ranking. We are very happy to host you at our Ryokan. Hope to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place to stay for the traditional Japanese ryokan experience. Our room was immaculate and very nicely designed. The open air bath was a delight, and the massage chair in the room was an added bonus. The kaiseki meal (traditional Japanese multi course meal) was very good, albeit slightly expensive. The staff were all very friendly and did everything they could to make our stay pleasant, even though we don't speak Japanese. We also appreciated the free shuttle bus service to and from the train station.
Stayed 1 night in Dec 2018
Response from Kyohei on 23 Feb 2019
Thank you very much for your stay and comments. It was our pleasure to host you during your stay. Our location is not good at access from the station, but we have wonderful lake view and nice circumstance from that. We hope your next visit in the different seasons. Thank you for your stay again and hope to serving you soon. Kyohei YAMAMOTO, Ryokan BENIAYU

10/10 Excellent

sam, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indoor onsen with lake view
Massage chair in the room was a nice touch. Staff were very helpful. Even helped us to clean our soiled shoes from hiking. Room facing lake was very peaceful. Dinner and breakfast were delicious. Only issue is salmon was used in many dishes (maybe due to the cheapest plan that I have chosen)
Stayed 1 night in Sep 2018

8/10 Good

Jiro

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

MIDORI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Miho

Disliked: Cleanliness, staff & service, property conditions & facilities
料金に見合っていたとは思えないです。残念です。
Stayed 1 night in Jul 2023

10/10 Excellent

Jaret

Stayed 1 night in Apr 2023

8/10 Good

SHOTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
和洋室型の広い部屋で清潔感あり、心地良い宿でした。食事は日替わり会席をいただきましたがそれなりに美味しかったです。湖沿いのため、小蠅がいますが、致し方ない点かなと。
Stayed 1 night in Apr 2023

8/10 Good

Chi Hung

Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

katsunori

Stayed 1 night in Jun 2020

10/10 Excellent

Rachel, hongkong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
住在有私人風呂的客房，可以浸著溫泉，在黃昏時欣賞琵琶湖的日落，在晚上則可觀看漫天星光。晚餐的近江牛非常可口。
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service mind staffs. We did have comfortable stay.
Stayed 2 nights in Nov 2018
Response from Yamamoto(Kiyo), reception on 26 Dec 2018
Thank you for your stay and comment. We are very proud of your stay at our Ryokan BENIAYU. It's not perfect Ryokan. But we are trying to serve with our best. Please stay again if you have a chance to visit. Thank you for your stay again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
沒有私隱/風呂底不清潔
露天風呂在公眾路旁（我事前不知的），毫無私隱。 入住時酒店服務員說：風呂側的路沒有車進入；翌日早上，竟有車在露天風呂側施工，投訴時酒店服務員説：這不是他們控制範圍，叫我接受道歉，我再次強調我絕不可以容忍。酒店再沒什麼行動。
Stayed 1 night in Oct 2018
Response from Yamamoto(Kiyo), reception on 26 Dec 2018
謝謝你的逗留。 另外，謝謝你的評論。 雖然這是建築車的問題，但由於沒有能說中文的工作人員，似乎沒有成功傳播。 由於客棧的前面是一個堤防，通常汽車不通過。 但是，由於客棧的維修和行李的運輸，有時候很少經歷。 我很抱歉解釋沒有表達。 我們希望通過獲得可以翻譯中文的機器來考慮未來的對策。可以進行英文對應，所以請隨時發表您的意見。 對由此帶來的任何不便，我們深表歉意。 謝謝你指出。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing lakeside view and service
The onsen hotel stands on the northeastern side of Lake Biwa and each room offers a quiet and magnificent view of the lake. I love the in-room massage chair as I can relax for however long I like after soaking myself in the onsen. I hope to visit it again!
Stayed 1 night in May 2018