「I booked through Expedia under the listing “Penthouse Suite MGM Signature Sphere” for September 24–28. My confirmation clearly stated “Superior Studio Suite, Balcony, City View.” What I received was a room on the 25th floor with no balcony and no penthouse experience.
The balcony was the main reason I chose this booking. Without it, I would have booked somewhere else.
What made this even more frustrating was being told by Expedia that management insisted my room had a balcony. I asked...
「I booked through Expedia under the listing “Penthouse Suite MGM Signature Sphere” for September 24–28. My confirmation clearly stated “Superior Studio Suite, Balcony, City View.” What I received was a room on the 25th floor with no balcony and no penthouse experience.
The balcony was the main reason I chose this booking. Without it, I would have booked somewhere else.
What made this even more frustrating was being told by Expedia that management insisted my room had a balcony. I asked...
Troy