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"Er had a very nice stay. The room was nice and clean. The Onsen very nice. We had breakfast at the hotel and it was also very nice. The pick up service is great. "

"Very nice, quiet place that is close to the station. Amenities were great and service was A+."

"Beautiful place, great food and classy top notch. The best of all the staff at the front desk Yaminsha a caring gentleman that helped us with translating for transport from to train. I am very appreciative of his help. Good people are hard to find and there are plenty in this hotel. More than grateful. "

"The staff are exceptional : genuine and respectful. The staff welcomes us every year when we return. After we climb the Mt Fuji and unable to walk further from our car to the main door, the staff will greet us from afar and help us with the luggage’s, not for tips but for their professionalism and values they cherish much. "

"Excellent location for some nature hikes and relaxation; great buffet food and amazing service"

"It was a really nice experience. It was great that we had to take our shoes off at the entrance it really sets the vibe tha this is a true Ryokan. The room was super clean and well thought out. The facilities overall were excellent as well. Onsen was super clean and the Yukatas that they provided were fun and comfortable to wear during our stay. "

"Perfect"

"This property is absolutely incredible. The view alone is so soothing, but the highlight - hands down — is the hot spring bath (onsen). Please, do not miss it. Yes, you have to go in naked, but it's truly worth getting over any Western discomfort. The experience is surreal. They alternate floors daily between men and women, so you get to enjoy both the waterfall view and mountain view. And when I say waterfall view, I mean you are literally at the foot of a waterfall — it's breathtaking. Everything about the bath experience is 5 stars: the variety of hot and cold pools, the traditional Japanese showers, and the gorgeous vanity areas stocked with every skincare product you could ever need. Guests are also encouraged to wear traditional Japanese robes (yukata) during their stay, which instantly sets the tone and puts you in a peaceful, zen-like state. Pro tip: Book the dinner buffet in advance along with your room — it's half the price compared to purchasing it on-site. Both the dinner and breakfast buffets were excellent, with a wide and delicious variety. Guests staying at TenYu also get free access to the amusement park and water park in the adjacent hotel, connected by a tunnel. It's perfect for families! Although there's a full pool and water park, my kids surprisingly preferred the serenity of the hot springs. It was all so enjoyable that our 2-night stay magically extended to 3 and we’re coming back tmw to end our month trip with 3 more days there."

"Good hotel to stay. Breakfast is yummy"