搜索蓬塔山姆的度假村

“WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy.”

“This is the best trip ever! Peaceful, relaxed environment. Time felt slow for the first time and enjoyed every moment of this trip. The food, the room, the staff, everything was amazing. Will definitely be coming back here to get away from busy life:) loved it here”

“Staff was rude and very unhelpful. Ac at hibachi wasn’t working and staff wouldn’t assist in changing reservation.”

“The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member……

“fine”

“The service was terrible. I left a jacket in the self-service restaurant, and an employee said they saw it, but when I inquired about it, there was no result. I even asked the front desk, but the jacket was simply gone. Although it wasn't worth much, I'm truly disappointed with this kind of service.”

“Italian food was incredible, buffet had a small variety, but food was fresh. Ability to shuttle and take advantage of sister resorts as part of all-inclusive package. Sunset Beach snack bar's food was fresh and plenty of options. People everywhere where all pleasant.”

“Uncomfortable Stay due to AC Issue. 1/24/25- 1/30/25 Room416 The AC only had a cold mode with no way to adjust the temperature, makes the room uncomfortable cold. As a result, I got a cold after six nights stay. In the first few days, I feel I can get used to it, so I didn’t complain. In the last day of stay, I started to had a running nose. Today is Feb 5th. I’m still in sick. I hope management address this issue for future guests. ”

“Muy buenos ”