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Reviews of Castillo Inn at the Beach

2.5 out of 5
Castillo Inn at the Beach
22 Castillo St., Santa Barbara, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 719 out of 1032 reviews" "
Rating 8 - Good. 244 out of 1032 reviews" "
Rating 6 - Okay. 48 out of 1032 reviews" "
Rating 4 - Poor. 15 out of 1032 reviews" "
Rating 2 - Terrible. 6 out of 1032 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Adenike

Disliked: Staff & service, property conditions & facilities
If I wanted to stay at a hotel that looked like that, I could have gone to a motel 6 and saved $200.
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
Hello Adenike, we are sorry to hear that the appearance of the hotel did not meet your expectaions. We tried our best to accomodate during your stay by allowing an early check in and a late check out.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was amazing walking distance from the beach we will definitely stay here again
Stayed 2 nights in May 2024
Response from Front Desk on 19 May 2024
Hello Heather, thank you so much for staying with us. We are glad to hear you enjoyed your stay with us and we greatly appreciate your feedback. We would be happy to host you again soon.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Desk on 12 May 2024
Hello Gregory, thank you for staying with us. We hope you enjoyed your stay and that you would consider us again in the future.

10/10 Excellent

Gilverto

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great! My family and I would definitely be booking again here next time we are in Santa Barbara. Thank you to all the helpful and welcoming staff we had a great weekend.
Stayed 1 night in May 2024
Response from Front Desk on 6 May 2024
Hello Gilverto, thank you so much for staying with us. We are very happy to hear our staff was able to help with a great stay. We appreciate your kind review and hope to see you again soon.

10/10 Excellent

Luiza, Sunland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little inn, very close to the beach. Good area.
Stayed 1 night in May 2024
Response from Pete on 6 May 2024
Thanks for the review, Luiza! We hope to see you next time you are in Santa Barbara.

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is wonderful the rooms are amazing bigger than we thought very clean the staff is awesome can't wait to go back again no there's no amenities so if you need a place with the gym pool spa this is not the place but if you want somewhere that is clean beautifully kept awesome staff wonderful size room close to the beach walking distance to downtown this is the place
Stayed 2 nights in May 2024
Response from Front Desk on 6 May 2024
Hello Anna, thank you so much for staying with us. We are glad to hear that you enjoyed your stay with us and we really apprecite your kind review. We hope you consider us again in the future.

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Front Desk on 4 May 2024
Hello Amelia, thank you so much for staying with us. We are glad to hear you enjoyed our stay and we hope to see you again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On the beach!
Stayed 2 nights in Apr 2024
Response from Front Desk on 4 May 2024
Hello John, thank you so much fot staying with us. We are glad to hear you enjoyed our location and we appreciate your feedback.

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location. Clean and spacious rooms. Right by the beach. Wonderful staff with exceptional customer service. Parking. Highly recommend.
Stayed 3 nights in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you for the 5 Stars :)

8/10 Good

Justin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only 2 things preventing it from being a 5-star review are the parking lot (it's REALLY tight) and the lack of plugs near the bed. Apps from that, our stay was very enjoyable, and the staff was absolutely phenomenal!
Stayed 3 nights in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you for your feedback. We hope to see you back soon.

6/10 Okay

Sabrina, Marysville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Comfortable bed. It could use a little furniture/room/bathroom update. Lime/mold residue on the shower head. Patio access was a nice feature.
Stayed 2 nights in Apr 2024
Response from Front Desk on 28 Apr 2024
Hello Sabrina, thank you for staying with us. We are glad to hear that you enjoyed one of our patio rooms and we will work on updating the rooms and bathroom. We appreciate your feedback.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable bed and large room
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Hello William, thank you so much for staying with us. We are glad to hear that you enjoyed your room with us and we appreciate your feedback.

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 25 Apr 2024
Hello Clare, thank you so much for staying with us. We hoped you enjoyed your stay and we appreciate your feedback.

8/10 Good

Susan

Liked: Cleanliness, staff & service
Staff was very nice. The room and property were clean. Rooms could use some updating, tho. Perhaps Kerig for coffee and a larger television.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Hello Susan, thank you for staying with us. Our staff tries their best to create a positive stay for our guests. We also hope to update the rooms as soon as we can. Thank you for your feedback.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very nice. The rooms could use some updating. ie ….TV was very small.
Stayed 2 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Hello Susan, thank you for staying with us. We are glad to hear that our staff was able to help during your stay. We also hope to renovate the rooms as soon as we can. We appreciate your feedback.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Hello Jason, thank you so much for staying with us. We are happy to hear you enjoyed your stay and we appreciate your kind review.

8/10 Good

Richard

Stayed 2 nights in Apr 2024
Response from Front Desk on 12 May 2024
Hello Richard, thank you for staying with us. We hope you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfy bed, and convenient to the boardwalk, with friendly helpful staff.
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Hello Courtney, thank you so much for staying with us. We are glad to hear you enjoyed your stay and we hope you consier us again in the future. We appreciate your feedback.

6/10 Okay

Najla

Very loud at night
Stayed 2 nights in Apr 2024
Response from Front Desk on 22 Apr 2024
Hello Najla, thank you for staying with us. We apologize if it was loud at night. All guests that check in with us agree to obey our quiet hours policy which begins at 11pm but we apologize if that was not the case during your stay.

8/10 Good

James

Liked: Property conditions & facilities
Night desk clerk, did nothing wrong, but he was definitely not a people person.
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
Hello James, thank you for staying with us. We are sorry to hear that you did not have the best experience with the front desk. We will work to address and resolve this issue as soon as we can. Thank you for bringing this to our attention.

10/10 Excellent

Don, Kaneohe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Castillo Inn is a great place, very comfy, clean and staff super friendly. Great location as well…
Stayed 2 nights in Apr 2024
Response from Front Desk on 20 Apr 2024
Hello Don, thank you so much for staying with us. We are glad to hear you enjoyed your stay and we greatly apprecite your feedback.

10/10 Excellent

Inair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and comfortable space. No hassle parking.
Stayed 1 night in Apr 2024
Response from Front Desk on 17 Apr 2024
Hello Inair, thank you so much for staying with us. We are glad to hear you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the inn. The room was big and comfortable. The bed and pillows were nice and firm and comfortable. The staff was friendly and helpful and the Chad's Cafe recommendation for breakfast was awesome.
Stayed 1 night in Apr 2024
Response from Front Desk on 10 Apr 2024
Hello Christopher, thank you so much for staying with us. We are very happy to hear that you enjoyed the room and our staff was able to help. We greatly appreciate your kind review.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very affordable for the area!
Stayed 1 night in Apr 2024
Response from Front Desk on 9 Apr 2024
Hello Pam, thank you so much for staying with us. We are glad to hear that you enjoyed your stay and we appreciate your kind review.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Great motel. Very well designed rooms. Walking distance to harbor. Short drive to everything on state street or nice walk.
Stayed 1 night in Feb 2024
Response from Front Desk on 9 Apr 2024
Hello Grant, thank you so much for staying with us. We are glad to hear that you enjoyed your stay and you found our location convenient. We hope to see you again soon.

10/10 Excellent

Lianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 9 Apr 2024
Hello Lianne, thank you so much for staying with us. We hope that you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a great price in a great location!! Very clean with a comfortable "feel". Staff was pleasant and accommodating. Was worried about noise because the walls are thin, but they have a strict noise policy and it was no problem. The location is amazing... walked to dinner on the wharf, and to breakfast on the main drag and to the beach. Highly recommend!
Stayed 1 night in Apr 2024
Response from Front Desk on 6 Apr 2024
Hello Kerry, thank you so much for staying with us. We are glad to hear that you enjoyed your stay with us and that you found our location convenient. We appreciate your kind review and hope to see you again soon.

10/10 Excellent

Sandra, San Clemente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the Harbor. Pretty quiet. Comfy beds. Nice kitchen. Walked to several restaurants for dinner. Park across the street.
Stayed 2 nights in Apr 2024
Response from Front Desk on 6 Apr 2024
Hello Sandra, thank you so much for staying with us. We are glad to hear you enjoyed the room during your stay and we greatly appreciate your feedback.

8/10 Good

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with good access to beaches and State Street. No pool or spa and no common are to sit outside.
Stayed 2 nights in Mar 2024
Response from Front Desk on 4 Apr 2024
Hello Owen,t hank you for staying with us. We greatly appreciate your feedback.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Thank you for the review

8/10 Good

David, Camarillo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for staying with us.

8/10 Good

Jan, Cupertino

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You can walk to the beach and the pier.
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Hello Jan, thank you for staying with us. We hope you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

John, Pocatello

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, with Spanish Architectural feel and quaint spirit. I'd love to go back. It would have been nice if the TV worked, but it was late, and we needed our sleep. The area around the hotel is wonderful, the pier, restaurants, State Street shops, and the ships on the horizon. We love Santa Barbara!
Stayed 1 night in Mar 2024
Response from Front Desk. on 27 Mar 2024
Thank you for staying with us. Our apologies that the T.V Signal kept going in and out it was a very unusual windy day.

8/10 Good

Stefanie

Stayed 1 night in Mar 2024
Response from Front Desk on 14 Apr 2024
Hello Stefanie, thank you for staying with us. We hope you enjoyed your stay and we appreciate your feedback.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Hello David, thank you for staying with us. We are glad to hear that you enjoyed our location. We appreciate your feedback.

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place the family suite was perfect for our needs and the staff was super friendly and helpful. The family suite was better equipped than most overpriced airbnb's had eveything to make dinner and breakfast we ate in a couple fo times. Easy access off highway and to many shopping points. We went up to Goleta to hit the big box stores for some food. Can be a little noisy due to traffic at peak times but for the price and convenience I'd rather stay/recommend here than ocean/main street facing suites and higher prices that hear auto and pedestrian traffic and even worse. Stearns wharf just a short walk away. Highly recommend this hotel.Loved it would stay again in a heartbeat.
Stayed 2 nights in Mar 2024
Response from Front Desk on 25 Mar 2024
Hello Bruno, thank you so much for staying with us. We are glad to hear that you and your family enjoyed the suite during your stay. We greatly appreciate your kind review and we would love to host you again in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice room with a balcony. Great location for walking to beach and restaurants.
Stayed 2 nights in Mar 2024
Response from Front Desk on 21 Mar 2024
Thank you for staying with us

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice quaint property and very nice to have the patio
Stayed 1 night in Mar 2024
Response from Front Desk on 21 Mar 2024
Thank you for staying with us

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
great stay overall
Stayed 2 nights in Feb 2024
Response from Front Desk on 18 Mar 2024
Hello Michael, thank you for staying with us. We are glad to hear you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024
Response from Front Desk on 6 Apr 2024
Hello Joseph, thank you so much for staying with us. We hope you enjoyed your stay.

8/10 Good

Ron

Liked: Property conditions & facilities
Could have more restaurants in the area.
Stayed 1 night in Mar 2024
Response from Front Desk on 16 Mar 2024
Hello Ron, thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite. Room was large, clean and had character.
Stayed 1 night in Mar 2024
Response from Pete on 15 Mar 2024
Nicholas, we appreciate the feedback. Glad you had a nice stay at our Inn!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 15 Mar 2024
Thanks Mark!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean close to harbor
Stayed 1 night in Mar 2024
Response from Pete on 15 Mar 2024
Thanks Michael, we sure do love being near the water. See you next time!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, comfortable room
Stayed 1 night in Mar 2024
Response from Pete on 15 Mar 2024
Thanks Tim, glad you enjoyed your stay! We hope to see you next time you're in town.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Front Desk on 9 Mar 2024
Hello Michael, thank you so much for staying with us. We hoped you enjoyed your stay with us and we appreciate your feedback.

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
enjoyed the not so large property. room with patio a plus. and liked that there is a 2 bedroom with kitchen option. beach and harbor within a short walk
Stayed 3 nights in Feb 2024
Response from Front Desk on 5 Mar 2024
Hello Agnes, thank you for staying with us. We are glad to hear that you enjoyed our suite and found our location convenient for your stay. We hope you would consider us again in the future.

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, highly recommended
Stayed 1 night in Feb 2024
Response from Front Desk on 24 Feb 2024
Hello Jonathan, thank you so much for staying with us. We are glad to hear you enjoyed your stay and we greatly appreciate your kind review.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location not a 10 minute walk to State St restaurants and a 2 minute walk to the beach! Great value for the location. Appreciated the free parking!
Stayed 1 night in Feb 2024
Response from Pete on 22 Feb 2024
Hi Jennifer, we are so happy that you had a good stay with us here. Thanks for the feedback, and we hope to see you next time you're in town!

10/10 Excellent

Freda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room with nice patio and easy walk to beach and restaurants.
Stayed 1 night in Feb 2024
Response from Front Desk on 15 Mar 2024
We are so glad you had a nice stay, Freda! See you on your next visit to Santa Barbara