Sapporo Sapporomura Shrine Hotels

"5 stars in every category "

"Staffs was really helpful and friendly and room are so clean! Plenty of convenient store near by! Especially on the 26th floor set up for traveller to relax! That Hughappy chairs are one of the kind, Me and my friend just fell asleep after we sat down! Really relaxing "

"First I would love to say, “Thank you so much to Mr. Jaemin Jeong” He was so helpful and the most wonderful hotel receptionist we ever met. My husband lost his phone on our first Sapporo trip, and we didn’t know how to find it in a foreign country. We were in a panic. We needed someone who we could talk to about our situation and think of something we could do. We gave a try asking our hotel receptionist for help. That was Mr. Jaemin Jeong. He tried to help us every single way he could think of under hotel employee rules. It’s too long to write the whole story. Anyway, we found my husband’s phone. Yay!! Mr. Jaemin Jeong‘s help was BIG part of it. Thank you so so much!! Now it’s about the Royal Park Canvas-Sapporo Odori Park. The hotel is very clean and well modernly designed throughout the building. We especially love the turntable in our room with jazz records. The lounge area is like a jazz bar that you want to hang out at. All staffs are very friendly. I recommend this hotel 100% "

"Lovely hotel with super staff and comfortable rooms Very useful having the ski bus collection from the hotel lobby 👍👍 A bit if a walk to downtown but ok"

"Staff were great hotel"

"Room was really clean, spacious, and had all the amenities plus complimentary items you'd need like water bottles each day, tea/coffee. Even had a set of toiletries if you need."

"Spacious room Helpful staff Good location"

"he room I stayed in was clean and tidy, and the overall environment was comfortable. However, I was disappointed by the service arrangement at the front desk during check-in. When I arrived at the hotel, the staff at the reception did not offer any assistance and simply directed us to use the self-service machine to check in by ourselves. The self-service machine repeatedly malfunctioned and I was unable to complete the check-in process smoothly, but the staff on duty only focused on serving other guests and did not come over to check on my situation or offer help. I waited multiple times but still received no response. For a hotel, the check-in experience is an important part of the first impression. The lack of proactive assistance and care from the front desk staff fell well below my expectations of the service standard of the hotel. "

"The room was so hot and there was no way to open the window or turn down the temp "