「there was a situation happened and feel your staff was handle it not properly . I was in your restaurant meet someone but a colleague who was check in with me together requested change the key for her to get into my room and you just did but not double check with me. you change the key for her but then I was not able enter the room. 」
「This is the right place to stay if you are looking for exploring Tokyo from morning to night. The location is great as is in the middle of the city and easy to commute to all popular areas. I would recommend it for couples as the design is modern and luxurious. Also good for families because of the variety of room options and views. Everything is fantastic.」
「Comfy place and convenient location. Lots of restaurants and convenient stores nearby
Staff are super nice and helpful!!! Really thanks for their help during the stay.」
「Vibrant and interesting location. Extremely convenient w even a 24-he supermarket nearby! Beautiful and spacious room with nice deco. We’ll equipped w things we just need. The open private rooftop space was a pleasant surprise. 」
「I have been visiting this hotel since 2012. This is my 4th visit. This is a beautiful hotel, with lovely rooms and deep plunge bathtubs nestled in the snowy forest. But what makes this the most amazing hotel is the staff and the service. As someone who travels the world for business rarely have I seen such honest hospitality and attentiveness. From laying our your warm ski boots out in the morning before you set off for the day, to welcoming you home after the day with your warm dry boots...
「Great location, great staff, great breakfast. There was some dust in the air-conditioning unit, but that's the only problem I found. If I ever stay in Shimbashi again, this will be the hotel I pick.」
