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"good"

"The location was great with Katakurakan right in front of Hotel."

"We enjoyed our stay at susuranso, The staff were so helpfull , even organised tickets for komagatake ropeway for us. The hotel is very clean and has great views of the surrounding mountains."

"Wonderful we have a great time Cleaning is good staff is nice good location "

"The beds and pillow were quite hard. Basic hotel"

"Perfect for those seeking a truly traditional Japanese experience- but keep in mind, it really is very traditional. The food may feel quite extreme for Western tastes, the onsens are relaxing but on the older side, and the staff’s English is limited"

"Very friendly and accommodating hosts. They prepared us an amazing 4 course meal for dinner and a beautiful breakfast. We played games after dinner and they helped with suggestions about what to do in the area. "

"The resort is surrounded by nature, very quiet and peaceful - perfect if that’s what you’re looking for. It can be a bit inconvenient without a car, but there’s a bus stop right in front of the hotel that runs at specific times and goes to the nearest train station, Shiojiri. The owner was very kind and even offered to pick me up and drop me off at the station, and he also took me to visit the old town, Narai-juku. The hotel itself is beautifully designed, with high-quality facilities and a...

"Lively hotel in excellent location "

"Location of its facility is surrounded by magnificent and beautiful mountains with lots of green, atmosphere is totally different from big city Tokyo. The owner of pension is quite friendly, and capable to treat guest with "omotenashi" from his long experience. "

"The area, and the Lodge itself, are relaxing in a natural setting. Just like Upstate New York. Hike, ski or read a book on the balcony. "

"音楽堂や、八ヶ岳高原ヒュッテなど由緒ある美しい建築物を丁寧に維持管理していて素晴らしいです。サービスも行き届き皆温かい笑顔で対応していただき、良い新年を迎えることが出来ました。6歳と4歳の孫も普通のディナーでしたがほぼ完食でした。40年前にヒュッテに立ち寄り2度目でしたが変わっておらず感激でした。次回はコンサートに合わせて宿泊したいです。"