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"great hotel very special location"

"Great experience! Absolutely worth going to! Beautiful atmosphere, gardens, amenities, it felt like a scene from a movie, loved it all. For sure stay for a minimum of 2 days to really enjoy what they have to offer "

"Beautiful hotel! Staff was very attentive and accommodating! Food was perfect; the breakfast buffet had everything you could ever want and it was all delicious! The dinners were excellent and memorable! Overall, could not have been better!"

"We are satisfied with the size of the upgraded room. Our favorite part of the stay is the express bus service. It is free and has many attractive destinations for selection."

"It's a great hotel. Our room had a private hot spring tub with a view of the river. Convenient location with short walk to tram which connects to "Ropeway" cable cars. The restaurant is excellent."

"Wonderful hotel, unique experience. Loved every minute of the onsen’s, the spa, and Hakone."

"Very nice japanese style room and private onsen is worth it"

"The room is gorgeous with spacious living room. We enjoyed everything, from onsen, kitchen island and the dining area. This is a perfect hotel for relax and enjoying. The only drawback is that there's not much nearby. Also a little unsafe walking from the station, as the hotel is located along the curve road with cars and trucks approaching fast. We ended of calling cab every time since returned in the evening. "

"Staff was attentive, prompt, and kind. I stayed for four nights; one night I had forgotten to book a time slot for the onsen, and they still made sure I had one later in the evening. Above and beyond. Thanks! "