搜尋北輕井澤城堡

"房間洗手間水龍頭有污漬，被太厚，如果有厚薄不同的被子選擇較佳。前台員工很友善"

"員工很有禮貌，服務週到，下午茶很棒，到21:00前都還可以去喝飲料和吃餅乾；早餐樣式中規中矩但都很精緻可口，吃的非常滿足開心。有輕井澤車站接送服務很棒，建議公告在網上給需要的人，也建議早上8:00左右應該也能送客去輕井澤站。非常感謝🙏"

"服務很好！飯店很漂亮也很棒"

"超乎想像的滿意，客房職員餐廳表現全部超5星級"

"very clean"

"很好"

"食物非常好, 房間十分整潔， 環境十分之優美"

"Average services, I rate both good and bad. Good is the inclusive meals (optional during booking), I was given a lot of quality food in a presentable traditional Japanese setting, but bad is that my booking includes 2 adults and 1 kid, the hotel told me I needed to pay extra for my kids staying (I had no choice so I paid) and tried to charge me other items like extra bed, extra meal for my kid (I rejected these). I hate how the hotel manage bookings and dishonesty as I had already paid my booking for 3 members in full but then got charged extra when I arrived without any email communication before I check-in, other major problem to the overall experience is that most of the staffs speak broken English and even not understand, I find it very difficult to communicate, also both indoor and outdoor onsen water is all dirty, the outdoor onsen water is not even hot."

"很好"