皇家喷溅里维埃拉坎昆,一家标志集合全包度假村

5.0 星住宿

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

提供6 个室外游泳池的海滨豪华住宿

选择日期以查看价格

VIP Access

点评

8.0/10
非常棒

热门服务设施

  • 游泳池
  • 热水浴缸
  • 含早餐
  • 全包
  • SPA
  • 免费 Wi-Fi
当前价格为 HK$2,362
总价 HK$2,919
包含税费
1 月 23 日 - 1 月 24 日

会员可享更多礼遇

  • 银卡或以上等级会员预订指定 VIP Access 住宿时可省 15% 或更多
  • 体验顶级品质和卓越服务
  • 指定住宿可提供入住期间礼遇,以及免费升级客房、提前入住及延迟退房(情况允许时)

客房选择

可用的客房筛选条件
显示 16 种房型中的 16 种

Luxury Junior Suite Ocean Front Terrace Jacuzzi

7.8 分,满分 10 分
不错
(33 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
独立卧室
  • 548 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

8.0 分,满分 10 分
非常棒
(1 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床
  • 1096 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 8 人(按实际入住人数收费)
  • 1 张特大床, 2 张大床和 2 张双人沙发床

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

10.0 分,满分 10 分
绝佳
(2 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床
  • 994 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床

Luxury Junior Suite Swim Out

7.6 分,满分 10 分
不错
(34 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
独立卧室
  • 548 平方英尺
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床
  • 1096 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 8 人(按实际入住人数收费)
  • 1 张特大床, 2 张双人沙发床和 2 张大床

Two Bedroom Luxury Junior Suite

7.4 分,满分 10 分
不错
(3 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床
  • 1089 平方英尺
  • 1 间卧室
  • 可容纳 8 人(按实际入住人数收费)
  • 2 张大床, 2 张双人沙发床和 1 张特大床

Luxury Junior Suite Ocean View

8.0 分,满分 10 分
非常棒
(35 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
独立卧室
  • 548 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Swim Out Diamond Club

8.4 分,满分 10 分
非常棒
(5 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
独立卧室
  • 548 平方英尺
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

10.0 分,满分 10 分
绝佳
(1 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床
  • 5205 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 8 人(按实际入住人数收费)
  • 1 张双人沙发床, 2 张大床和 1 张特大床

Luxury Junior Suite Ocean Front

7.4 分,满分 10 分
不错
(31 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
独立卧室
  • 548 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Ocean View Diamond Club

7.0 分,满分 10 分
不错
(8 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
独立卧室
  • 548 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床或 2 张大床和 1 张双人沙发床

Luxury Junior Suite Ocean Front Diamond Club

7.0 分,满分 10 分
不错
(2 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
独立卧室
  • 548 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Ocean Front Swim Out Diamond Club

8.8 分,满分 10 分
优秀
(5 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
独立卧室
  • 548 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床或 2 张大床和 1 张双人沙发床

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床
  • 3437 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 10 人(按实际入住人数收费)
  • 1 张特大床, 2 张双人沙发床和 2 张大床

Luxury Junior Suite

8.2 分,满分 10 分
非常棒
(121 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
独立卧室
  • 544 平方英尺
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

7.2 分,满分 10 分
不错
(5 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
独立卧室
  • 548 平方英尺
  • 1 间卧室
  • 海洋景观
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床
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街区简介

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村位于莫雷洛斯港,邻近机场而且位于海滩。如果您的日程安排包括外出活动,月宫高尔夫俱乐部和里维埃拉坎昆高尔夫度假村肯定值得一逛,若想欣赏当地自然景观,可以探索女人岛西岸,坎昆角和尼祖克国家公园和波多黎各莫雷洛斯沙滩。埃尔廷托高尔夫球场和Puerto Morelos Town Square (莫雷洛斯港市镇广场)是另外两个值得推荐的游玩去处。抓住机会体验该地区的刺激水上活动,如钓鱼。
地图
Carretera Federal 307, Puerto Morelos, QROO, 77712

附近有什么?

  • 莫雷洛斯港礁国家公园 - 步行 2 分钟 - 0.2 公里
  • 月宫高尔夫俱乐部 - 车程 19 分钟 - 11.2 公里
  • 埃尔廷托高尔夫球场 - 车程 23 分钟 - 13.0 公里
  • 波多黎各莫雷洛斯沙滩 - 车程 29 分钟 - 16.8 公里
  • Puerto Morelos Town Square (莫雷洛斯港市镇广场) - 车程 33 分钟 - 20.1 公里

周边介绍

  • 坎昆国际机场 (CUN) - 20 分钟车程

餐厅

  • ‪the cave - ‬步行 6 分钟
  • Agave Mexican Cuisine
  • ‪Diamond Club Bar - ‬步行 1 分钟
  • ‪Cusco - ‬车程 18 分钟
  • ‪Pool Bar - ‬车程 16 分钟

住宿简介

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村

埃尔廷托高尔夫球场附近的豪华全包型住宿
入住皇家喷溅里维埃拉坎昆,一家标志集合全包度假村,享受免费全套早餐、水上乐园免费入场服务和3 间泳池酒吧吧!这个住宿提供紧邻海滩的地理位置、2 间海滩酒吧和沙滩椅,是晒太阳的好去处。犒劳一下自己,在店内水疗中心享受面部护理、瑞典式按摩或体膜护理。您可在店内的 12 家餐厅享用早餐、午餐、晚餐和墨西哥菜。 健身中心提供健身课程和瑜珈课程,另有沙滩排球和沙滩瑜珈活动。住客可连接公共区域免费 WiFi,与亲朋保持联系,还可获享3 间池畔酒吧和露台等设施/服务。
入住期间,您还可享受以下礼遇:
  • 6 个室外游泳池和儿童游泳池,配备漂流河、水滑梯和3 间泳池酒吧
  • 网球场、接待大厅和ATM/银行服务
  • 乒乓球、礼品店和沙滩毛巾
  • 前台保险箱、8 间会议室和大堂咖啡/茶
  • 在住客点评中,适合家庭的服务设施、海滨位置和游泳池得到了很高的评价。
客房特色
所有 1005 间客房均具备24 小时客房服务和高档床上用品等舒适设施/服务,还有枕头选单和可存放笔记本电脑的保险箱等礼遇。 在住客点评中,该住宿场所干净的客房得到了称赞。
其他客房便利设施/服务还包括:
  • 免费婴儿床和免费加床
  • 浴室配备免费洗浴用品和吹风机
  • 等离子电视,带收费电视频道
  • 阳台、咖啡机/冲茶器和吊扇

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用(可能会有部分限制)。

小费和税款

小费已包含在内,住客可自愿多付小费。

餐饮

包括自助餐、照单点餐、小吃和精选饮料
24 小时提供客房送餐服务
客房内迷你吧(提供各种酒水)
一个或多个用餐地点对饮料的数量或类型有所限制

活动和设施/设备

包括所有现场活动及设施和设备的使用。

水上活动

冲浪/趴板冲浪

陆上活动

健身设施
网球
排球

娱乐活动

店内娱乐和活动
店内现场表演
主题派对

同类型住宿

住宿服务设施

网络

  • 部分公共区域提供:免费 Wi-Fi

停车设施和交通

  • 店内提供有限停车位

餐饮

  • 每日 07:00 至 11:00 提供免费全套早餐
  • 1 家咖啡店/咖啡馆
  • 12 家餐厅
  • 2 家海滩酒吧
  • 3 间池畔酒吧
  • 3 间泳池酒吧
  • 8 家酒吧/酒廊
  • 公共区域提供咖啡和茶
  • 情侣/私人用餐
  • 小吃店/熟食店

店内餐厅

  • Agave
  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Ma Maison

休闲活动

  • 1 个热水浴缸
  • 6 个室外泳池
  • 儿童泳池
  • 购物
  • 海滩瑜伽
  • 健身房
  • 健身课程
  • 懒人河
  • 免费儿童俱乐部
  • 免费水上乐园
  • 乒乓球
  • 全套 SPA 服务
  • 桑拿
  • 沙滩排球
  • 水滑梯
  • 台球桌/撞球台
  • 网球
  • 戏水池
  • 游乐场
  • 游乐厅/游戏室
  • 蒸汽房

家居型

  • 6 个室外泳池
  • 儿童泳池
  • 客房内婴儿床
  • 懒人河
  • 免费儿童俱乐部
  • 免费水上乐园入场
  • 免费折叠床/加床
  • 水滑梯
  • 洗衣设施
  • 戏水池
  • 小吃店/熟食店
  • 游乐场
  • 游乐厅/游戏室

便利设施

  • 24 小时前台服务
  • 发廊
  • 礼品店/报摊
  • 前台提供保险箱
  • 洗衣设施
  • 行李寄存
  • ATM

住客服务

  • 干洗/洗衣服务
  • 观光和订票协助
  • 婚庆服务
  • 客房清洁(每日)
  • 礼宾服务
  • 求婚/浪漫套餐
  • 通晓多种语言的服务员
  • 行李员/门卫
  • 夜床服务

商务服务

  • 8 间会议室
  • 会议中心

室外

  • 池畔躺椅
  • 地处海滨地区
  • 地处沙滩
  • 花园
  • 露台
  • 沙滩毛巾
  • 沙滩躺椅
  • 沙滩遮阳伞
  • 泳池遮阳伞

全套 SPA 服务

  • 芳香疗法
  • 美甲/修脚
  • 面部护理
  • 排毒体膜
  • 情侣护理室
  • 热石按摩
  • 热水浴缸
  • 瑞典式按摩
  • 桑拿
  • 身体磨砂
  • 深层组织按摩
  • 水疗法
  • 体膜护理
  • 蒸汽房
  • 足底按摩
  • SPA 中心每天开放

无障碍设施

  • 如果您需要特殊无障碍设施,请在预订成功后,使用收到的预订确认信息与住宿联系。
  • 电梯
  • 方便轮椅进出的登记处
  • 方便轮椅进出的礼宾接待处
  • 轮椅可通行(可能有限制)
  • 轮椅无障碍通道

其他

  • 9 层楼
  • 布杂艺术风格建筑
  • 接待大厅
  • 指定吸烟区(违规将罚款)

客房服务设施

卧室

  • 高档床上用品
  • 免费婴儿床
  • 免费折叠床/加床
  • 羽绒被
  • 遮光窗帘
  • 枕头选单

浴室

  • 吹风机
  • 免费洗护用品
  • 私人浴室
  • 提供毛巾
  • 拖鞋
  • 浴袍

娱乐

  • 可收看付费有线频道的等离子电视
  • MP3 基座

餐饮

  • 24 小时客房送餐服务
  • 咖啡壶/茶具
  • 免费瓶装水
  • 贮满食品的迷你吧(免费)

其他

  • 电话
  • 吊扇
  • 恒温控制空调
  • 可存放笔记本电脑的保险箱
  • 免费市话
  • 书桌
  • 熨斗/熨衣板

政策

入住

开始办理入住:15:00;停止办理入住:00:00
提供无接触办理入住服务
住客需年满 18 岁

退房

12:00 之前退房
提供无接触办理退房服务

特别入住说明

前台工作人员将在住客到店时接待
该住宿不可在工作时间以外办理入住手续
住宿提供的信息可以使用自动翻译工具进行翻译

进入方式

前台

宠物

不可带宠物或服务类动物

儿童及加床

欢迎儿童入住。
1 名 1 岁及以下儿童可免费入住,前提是这名儿童与父母或监护人同住一间房并共用现有床褥。
免费提供折叠床/加床。
住宿接待方可应要求提供免费儿童床

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费:

  • 环境卫生服务费:每晚 USD 4.06

这里已包括住宿向我们列出的全部收费项目。

您需知道

可能需收取加人费用,具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件(带照片)和信用卡、借记卡或缴付现金押金,以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
此住宿接待方接受以信用卡及现金付款
此住宿拥有阳台、庭院、露台等户外空间,可能不适合儿童入住。如果您有顾虑,我们建议您在到店前联系住宿接待方,以确认他们是否可以为您安排合适的客房
住宿登记号005-007-006211/2025

其他注意事项

此酒店不允许携带宠物,包括服务类动物。

住宿的其他常用名称:

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

常见问题

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村有游泳池吗?

是的,此住宿设有6 个室外游泳池和儿童游泳池。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村住宿费用是多少?

截至 2026 年 1 月 18 日,我们找到的皇家喷溅里维埃拉坎昆,一家标志集合全包度假村 2 位成人 1 晚最低价是 HK$2,362.07(不含税费),入住日期是 2026 年 1 月 23 日。这个价格基于我们在过去 24 小时内找到的,未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期,可以看到更加准确的价格。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村允许宠物入住吗?

不可以,该住宿不允许宠物入内。

停车费是多少?

停车位数量有限。

何时可在皇家喷溅里维埃拉坎昆,一家标志集合全包度假村办理入住?

开始办理入住:15:00;停止办理入住:00:00。 超过规定时间后恕不安排入住。

何时可在皇家喷溅里维埃拉坎昆,一家标志集合全包度假村办理退房?

退房时间为 12:00。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村提供全包式服务吗?

是的,这是全包式住宿。活动包括:冲浪/趴板冲浪、网球、排球等等。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村的地址在哪里?

这家莫雷洛斯港住宿依傍着海滩,距离埃尔廷托高尔夫球场 10.6 公里,并距离Puerto Morelos Town Square (莫雷洛斯港市镇广场) 20.8 公里。

点评

关于皇家喷溅里维埃拉坎昆,一家标志集合全包度假村的点评

8.0

很好

8.6

清洁度

8.4

服务设施

8.4

员工和服务

8.6

住宿条件和设施
10 分 - 超赞。1206 条好评,共有 2528 条点评
8 分 - 还可以。586 条好评,共有 2528 条点评
6 分 - 一般。335 条好评,共有 2528 条点评
4 分 - 很差。188 条好评,共有 2528 条点评
2 分 - 糟糕。213 条好评,共有 2528 条点评

点评

10/10 超赞

kunlun

2023 年 12 月入住 5 晚

2/10 糟糕

yazmine

与家人及幼儿出行, 与家人出行, 与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
The front desk staff charged us fee’s of $125 that they said they were not going to charge us and when we checked out they argued with us and said that they don’t know who checked us in and they couldn’t take it off but I think that’s ridiculous and they should have that in their system of the person who checked us in… my whole family got sick for 2 days vomiting a diarrhea and horrible stomach cramps due to the food.. everyone we talked to said they got sick as well… the only thing we ate was fruit and the beverages because everything was really not good . I would never book here again due to the rude front desk. Do not recommend at all
2026 年 1 月入住 5 晚

4/10 很差

Daniel

与配偶出行
满意:住宿条件和设施
不满意:服务设施
Tardan mucho tiempo en atender en los restaurantes La comida no es tan rica Dicen que abrirán a una hora y terminan abriendo hora u media más tarde Muy poco personal para atender los snacks Algunos de los tragos no los preparan bien
2026 年 1 月入住 1 晚

10/10 超赞

Abby Lou

与配偶出行
满意:住宿条件和设施,清洁度
Staff was great
2026 年 1 月入住 4 晚

10/10 超赞

Gaurav

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
Only one word awesome
2026 年 1 月入住 5 晚

6/10 一般

Jessica

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Overal stay was good. Large hotel with alot of guests. Booking reservations on the app was a bit frustrating to have to wake up at 12am on vacation. Jesus at the beach bar was great.
2026 年 1 月入住 7 晚

8/10 还可以

Jennifer

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hair dryer and shower were excellent. Housekeeping came each day. For some reason they never replaced wash clothes and had to call for replacements. The resort had a lot of activities to go to and things to do. Lots of restaurants. FYI: Something I wished I would have known before booking. If you go to see hotel staff in Prime about excursions you will get a better deal than if you book directly through the excursion booths on some excursions. Mariano at the Martini Bar is excellent. Super friendly. And Alex at scores was a great waiter.
2026 年 1 月入住 7 晚

8/10 还可以

Nhat M

与家人出行
满意:住宿条件和设施,清洁度
Rooms were clean and comfortable, and the staff were consistently friendly and welcoming. The amenities were enjoyable, though the food quality was just okay compared to expectations.
2026 年 1 月入住 5 晚

8/10 还可以

Andrew

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good staff and very nice pool
2026 年 1 月入住 5 晚

4/10 很差

Lynn Graham

与家人及幼儿出行, 与家人出行, 团体旅客
不满意:服务设施
Not once did we get everything in our room the first time ie towels, coffee, water, toilet paper. Make them a checklist if they can’t remember. It advertises as a family resort but doesn’t make clear most stuff is geared to older children. I had my grandsons 4,&7 and there were very few things they were old enough, tall enough, weighed enough etc. if you went to a restaurant without reservation everytime they were “full” yet when we started making reservations we would go through dinner and maybe 5 or 10 tables were used the whole time we were there. It appeared they “steered” you to eat the cheaper buffet. Know Spanish or have a translator. While I travel a lot this resort had very few people other than the front desk who spoke or understood any language other than Spanish. Jamaica, the DR, etc 90% could understand basic English. The service was descent, while we were there 6 days, our building had a blackout, we had no water for a time when we were trying to get cleaned up for dinner. We only had one elevator working in our end of a resort with over 1000 rooms and each of us were stuck at least once on the “working ones”. I would never go back nor recommend. There were many guest disappointment in the restrictions on children for a resort advertised as “family” and if it says open 24/7 it is not. Even in the daylight hottest part of day the ice cream store ( for kids) was rarely open. While the kids had a great time I was really disappointed we didn’t get what we paid for.
2026 年 1 月入住 6 晚

8/10 还可以

Jasmeet

Room was clean , staff is

6/10 一般

Alexa

Rooms were nice, but the power went off and water went off multiple times without warning. 1 out of the 2 Elevators were broken, my family got stuck
2026 年 1 月入住 4 晚

6/10 一般

Victoria

与家人出行
We stayed from Jan 6-13 3026.I will say the resort is great if you have bigger kids, there is a lot for them to do. However I found that my experience was par at best. I didn’t find the resort to be amazing in most aspects. The room was ok, I had requested a crib many times before my arrival and still had to go to front desk and request a crib. We drink a lot of water so we would call front desk everyday for a few extra bottles. One of the days that I called a man named Josefar said that I couldn’t have anymore bottled water because they already put some in my fridge. I thought was a little odd telling a paying guest they couldn’t have a few extra bottles since we can’t drink the tap water. We ate at Hunters steak house and my husband got very sick after, having to stay in the room 24hrs. The restaurant Grazie was very rushed service. They gave our pasta and main dishes together so while we ate one dish the other got cold. We ate at Agave on our last night and didn’t have a great experience. We were given apps to start which were great. It then took the waiters a very long time to come take our order, we had to get up and remind the waiter to come and take the order. After ordering it took 45 mins for our dinner to come out. We observed tables around us getting their dinners before us and they arrived after us. All the food was slightly cold when got to the table which was disappointing. My family wasn’t happy. I read reviews before booking, but still book at your own risk.
2026 年 1 月入住 7 晚

4/10 很差

Alissa

与家人及幼儿出行, 与家人出行
不满意:服务设施
The resort looks beautiful, but there were a bunch of issues. I would pass on this resort specifically. A couple of the cards had terrible service where you’re waiting hours to get your food. We travel with a baby and they didn’t even bring us a crib until the second night despite me requesting one before we got there and once we arrived. There’s no hygienic handling of food. We saw someone with their hands, wipe their nose and continue making food. Two of my family members got sick most likely from the food. I definitely do not recommend this resort.
2026 年 1 月入住 7 晚

4/10 很差

seyed Farshad

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Food rate 0 , Overall, this hotel used to be good in the past, but it is now very outdated. The outdoor facilities were acceptable, but the hotel was extremely noisy. The interior of the rooms is worn out, everything feels old, including the showers. The entire property is in serious need of renovation. The main issue is the unbearable noise throughout the hotel, especially inside the rooms. Most importantly, the food quality was terrible. We experienced food poisoning on different nights.
2026 年 1 月入住 6 晚

6/10 一般

Astrid

与家人出行
满意:清洁度、服务设施、住宿条件和设施
El Hotel estaba bien, pero demasiado lleno y había colas para todo
2026 年 1 月入住 4 晚

6/10 一般

yingtong

与家人及幼儿出行, 与家人出行
满意:服务设施
不满意:清洁度
The room's sound insulation is terrible—I can hear people flushing the toilet and taking showers next door. I can even hear conversations of people passing by in the hallway. The room conditions are the most budget-friendly I’ve experienced in Cancun. The bathroom wall even leaks water into the room, and the cleanliness isn't up to standard. However, the recreational facilities are quite good—the water park is a lot of fun.
2026 年 1 月入住 6 晚

10/10 超赞

Joshua

满意:清洁度
Swim up bar
2026 年 1 月入住 3 晚

6/10 一般

Laura

Resort was good. Resort was at max capacity so getting service for items never happened. We needed an iron or steamer and requested it every day from the day we arrived and never received it. Wait at food truck was 15 mins easily. Kids club was nice. Spa was decent. Ins of amenities. NYE celebration and food Water at pool and lazy river was freezing. I would come again but NOT during busy season. Lastly, we had a room situation upon arrival that the staff tried to resolve which was appreciated but the issue was beyond their control. Consistent stories amongst staff would be appreciated regarding what they can and cannot do.
2025 年 12 月入住 5 晚

10/10 超赞

Hilda

满意:清洁度、员工和服务、住宿条件和设施
Swim
2025 年 12 月入住 4 晚

4/10 很差

Lex

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Food was not good. Also got food poisoning along with my two cousins. The place would be great but seriously, the food was a huge disappointment. Staff couldn't have been nicer, pools were very nice. Just wish the food had not been less than ideal.
2026 年 1 月入住 4 晚

4/10 很差

Stephanie

与家人出行, 团体旅客
满意:服务设施
Wasn’t given the room we wanted and had put a deposit on when we got there. Check in was a 2 hour process with a time share talk. Not appreciated after travelling all day. Our group got food related illnesses throughout the week. Check out was a long process as well.
2025 年 12 月入住 7 晚

2/10 糟糕

Supriya

不满意:清洁度、服务设施、住宿条件和设施
There were no customer service Food was bad Not recommended
2026 年 1 月入住 6 晚

2/10 糟糕

InduShekhar

与家人及幼儿出行
不满意:清洁度、服务设施、住宿条件和设施
Worst Hotel to stay at. The front dest representatives were pathetic and totally indifferent to the Guests Needs. Especially ROBERTO at Front Dest was an absolute Idiot and very Rude to Me, My Wife and my 5 Year Old Daughter. My 5 year Old lost her wrist band and as a result we were charged $150 USD. I understand that - A Rule is a Rule and must be respected but Upon Request We were not even allowed to re-enter our Room for a final search of the Wrist Band and We were simply told that no matter what We have to pay. Our Luggage was already Loaded in the taxi upon checking out and still We were told to bring in our Passports to show at the front desk before paying. It was 5:00am in the morning and the kids were asleep yet We were told to unpack and present the Passport. Room Service staff was rude as well. For 3 consecutive days We were served Cold Milk for breakfast even though We requested for Hot Milk each day through the App and as a result my 18 month old wasn’t able to get milk when she woke up. Even after complaining to Room Service this mistake wasn’t recognized. Upon checking in the Front Desk informed us that since we booked through Expedia We will get $300 credit towards services we can avail during our stay specially At the Spa. But when We wanted to avail those services We were informed that We can only avail $25 out of that $300 towards one message session.
2026 年 1 月入住 6 晚

6/10 一般

marie-helene

与家人及幼儿出行
满意:住宿条件和设施
Service was inconsistent. Resort felt overbooked. Would have expected much better for the price. Food was plentiful but not great quality. Shows were not at the level expected for a resort of that size. Could be that going during the holidays is just a bad time because too busy.
2025 年 12 月入住 5 晚