"The AC was barely working, there was mold on the window curtains and on the bedroom lamps, dust all over the wallpaper, hair on the floor, and the faucets and showers looked old and heavily used. The towels had stains, the pillowcases were not even ironed, and basic items like soap and lotion were not automatically refilled. To make it worse, I even found a cockroach on the coffee maker, which was very disturbing. The rooms are very far from what you would expect from a 5-star hotel.
The pool area and the beach location were actually nice, but the experience on the beach was ruined by the people constantly trying to sell excursions. They were extremely pushy, standing right next to the beach chairs and not leaving guests alone. It felt very uncomfortable and really disrupted what should have been a relaxing beach experience."