「We really wanted to enjoy our stay, but unfortunately this turned into the most disappointing hotel experience we’ve ever had.
When we checked in, our room smelled strongly of vomit. The hotel acknowledged the issue but was fully booked, so we had to spend the first night there with the promise of moving rooms the next day. Before leaving the next morning, we confirmed we could leave our belongings in the room. Later that afternoon mid-hike, management contacted us unexpectedly asking us to...
「The Rock Guest House is a beautiful, well maintained facility. They served a wonderful continental breakfast and since we had to check out early, they provided us with a breakfast to go! Getting to the port was easy - just walk down the road. Going back was good exercise if you enjoy a gentle climb. We highly recommend it.」
「Passal hostel was a great stay. A very close convent walk to the city center and a 15min walk to the mall. Most of all Paulo was amazing, upon my arrival he helped me with everything I needed, while also assisting other guest. If I could give Paulo himself five stars I would. I will be staying there again.」
「Room was comfortable but that’s the only positive. Arrived for self check-in within the stipulated time, and the room was not cleaned since the last guests. Customer service is difficult to reach and might be a bot (?). Said to leave immediately because the room was double booked. When I said no, they said that actually they’re just confused with another reservation and they will send a cleaner. Had to wait awhile. Overall very stressful and terrible lack of service - I can’t properly explain...
「Great value if looking for a clean, basic hotel. Newer showers, however, there were some apparent leaks from floor above. Breakfast included each morning which was wonderful. Staff were very friendly and helpful. If street noise is an issue, that can be a problem with the loud cars or motorcycles coming by occasionally if windows are open.」