Lanai Bar Hotel

"My husband and I came here for our honeymoon. We put that in the reservation when booking and when we arrived we received nothing not even an acknowledgment that is why we were there. We’ve stayed at the Outrigger on Waikiki Beach in Oahu 20+ times and we have to say this experience of the Outrigger of Kaanapali beach was extremely disappointing. The staff was not friendly or helpful. We were able to check in right away at Waikiki beach but here they would not let us. We had to wait 2 hours for our room to get ready. The bathroom of our premium king bed was very small. The view of our room was good though. We had a red eye flight on our last day so we had 10 hours to spare and it was the first day the sun had finally came out on our stay. We asked if they had late checkout or if the had a hospitality room for us to use after checkout so we could go to the beach and then shower and leave they said that we are welcome to change in their bathrooms and use the showers by the beach. Not helpful at all. Not to mention you walk any direction and the facility’s of these other hotels look well kept and up to date. The pool at this outrigger was disgusting. The water was murky and hadn’t looked cleaned in a very long time we tried to give them the benefit of the doubt and blame the rain but when we walked to any resort down the road their pools were gorgeous and looked clean. For the price of this hotel we were extremely let down by the all around hospitality. "

"Was perfect for our larger family, close to so many things."

"Had a great stay Stacy at front desk was excellent! We even received a complementary upgrade "

"The room had everything and more. The beds were very comfy, so muchthat we plan on buying one! The staff were all kind and helpful. "

"This resort is very run down and in need of a major remodel. Staff was not very hospitable. The best part of the resort was the beach. "

"Very clean rooms. Good staff. "

"Room was clean and beautiful ocean and pool views. Food truck wasn’t open on the only day that was sunny and pool was busy. "

"Prepaid breakfast was perfect - with daily Buffett. The pools were perfect diverse and plenty with slides for kids and infinity pool for adults. Cute little shops and many animals and penguins were great. Staff was helpful and made accommodations when needed. The grounds were great with good location for snorkeling off the beach. Daily visit from sea turtle and close walking distance to many diverse restaurants "

"room spacious, clean and comfortable. Kitchenette was perfect for us. Could give more towels and instructions on getting rid of trash. Did not use Hot Tub or Pool...lots of others did. The Ocean was right there...we used it instead."