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"I have to start by saying that hotel rates in Monterey are extremely high, but this hotel was even less expensive than one Motel 6 I looked at. This hotel has a newer building, and the older "historic" building, where we stayed. The elevator to the historic building wasn't working, so they sent us through the back of the 4th floor of the main building, up a few outdoor stairs, into the old building. I didn't realize that some of the things that we take for granted in a hotel wouldn't be there. For example - there was no mini-fridge. One of my daughters' medications needed refrigeration, so we ended up using an insulated Trader Joe's bag as an ice bag, with ice from the hotel basement. Good thing we aren't on insulin. Maybe the newer building rooms have mini-fridges? If you really need one, ask before booking. The other thing was no USB port to charge my watch. Thankfully, I had charged it at the previous hotel. After 3 days at the Monterey Hotel, it was all but dead by the time we made it home. I think maybe the old building couldn't handle a lot electrically. The hotel has some obvious deferred maintenance, and a very small staff of hardworking people wearing a lot of hats. The bellmen are also the valet drivers, and even the repair men when the faucet in my daughters' room malfunctioned. However, I really commend the staff for being so upbeat, welcoming and helpful. It was kind of like staying with an old friend whose house is kind of shabby, but clean and welcoming."

"Perfect place for staycation!"

"Clean room! Great staff and friendly service."

"This hotel feels misleading and absolutely not worth the money. We paid extra specifically for a bay view room with a balcony and instead were put in a cheap room overlooking the parking lot with no balcony whatsoever. That is not a minor inconvenience — it is literally not the room category we booked and paid for. To make things worse, the hotel barely provided basic toiletries. No lotion and missing standard amenities you would expect even from lower-priced hotels. The entire stay felt low quality and poorly managed. Parking was another joke: extremely limited spaces while still charging $15 per night. Paying extra for downgraded accommodations and inconvenient parking made the whole experience frustrating from start to finish. If you book an upgraded room here, don’t assume you’ll actually receive it. We definitely did not."

"Was very close to the custom house plaza. Had a good amount of stores and food places around it. Very easy to get to and the staff were on top of everything would definitely go back. Room was spacious and clean"

"Food"

"No turn down service in 3 days. Came back to an unkempt room with wet towels."

"Room was clean and quiet "

"Room was neatly cleaned breakfast was good "