Kempinski Hotels & Resorts Shen He hotels

"Overall was a pleasant stay. Rooms were big and very comfortable. I especially liked that we were provided with four bottles of water in our room each day! I rated 4/5 stars for staff and service as we had a slight incident of a missing luggage cover. We placed the luggage cover close to the door at the end of the corridor but discovered it missing when we returned back after a day out. Called to check and was informed that the staff did not see anything in the room which to us was a little odd because we did not move it from its spot before we left the room in the morning. We re-purchased another cover so it was fine but thought that it could have been better managed and handled instead of just telling us nothing was seen in the room. Would still recommend staying here though. Marriott has always been a trusted choice of my family and this time it remains the same even with the slight hiccup "

"Everything was perfect, best hotel I have so far"

"Clean room "

"Very spacious room. It even had a skylight. I look forward to spending more time here in the future. "

"I stayed here last year, and the hotel was quite shabby with its peeling wallpaper and dingy look. They have since remodeled, giving the rooms a very clean, modern feel. I wasn't feeling too great about giving them a second chance, but I'm so glad I did!"

"Great staff and stay. The breakfast was exceptional. I will stay again."