Chalets in Town of Richmond

"It was a great experience. Crystal at the front desk was absolutely incredible!!! I called the week before our visit and she assisted me. When we arrived she was working both Friday and Saturday and couldn’t be more of a help. Her excellent customer service should be rewarded!! I’m a customer service supervisor, for over 18 years at a national auto insurance company and if I could have 10 of her on my team I would love it!! Her dedication to customer satisfaction is what sets her apart. I can tell she really enjoys and cares about her work and I just want to thank her for going above and beyond! Her positive energy and attitude needs to be commended. Thank you again for a wonderful weekend, Crystal!!!"

"Great"

"Great stay. Room clean, especially liked the bathroom...very classy!"

"The room was clean and comfortable. The hotel is in a busy retail area which is good if you need a store for anything. The free 24 hour snacks and included breakfast make this hotel a great value. I will definitely stay here again if I find myself in the Rochester area again. "

"staff"

"Mikael at the front desk was excellent great customer service and very accommodating. "

"Great place. The rooms were clean, staff was great. Loved the spa and the sauna."

"Room was clean, staff was friendly, the kids and I had a great time at the pool. We enjoyed our stay :)"

"very well maintained facility, very courteous staff, great breakfast"