「The issues I had Nov 7th and 8th, 2026
I had booked a Golf view room and none were available when I checked in. Got a room with a wall and an AC unit view. First night at 7:30 pm I was getting out of shower to a knock on the door. Maintenance had to change the air filter. I asked why at 7:30 pm for him to say "Thank you". While on the AC subject. I turned the unit all the way to 60 degrees and it was still not that cold in the room. It would kick on and off from time to time, but never really...
「Dear Hotel Management,
I am writing to complain about a wrongful, unexplained charge of $700 at check-out.
I had already pre-paid $600 for my room online. At check-in, staff only mentioned an extra $200 would be required. But upon check-out, I was charged $700 with no reason or itemized breakdown provided.
This is misleading and unprofessional. I demand that you immediately clarify what the $700 covers, reverse any incorrect charge, and issue a full refund for the overpayment.
I expect a...