Central America 4 Stars Hotels

"Good"

"Overall, a good service."

"Lets start from the beginning, the food at this resort is terrible. We stayed at Royal level and the food wasn’t any better then the buffet. The sewer smell in the resort is very off putting. We were made to change rooms because of a leak they had in the room under us. We came back from breakfast and the water in the shower and tub were shut off, we were told they had to turn it off due to a leak. We were understanding and told the staff its fine and when we would be back so our water could be turned back on. We came back to our room and there were five men in our bathroom cutting a hole in the ceiling with all of our personal belongings everywhere. At rhis point we were upset. Went to the desk and we were told it would be five minutes. We were lied to and the manager caught us as we were about to go to the pool and told us we had to change rooms. All in all it was about 5 hours lost of our vacation. This resort needs alot of updating. The best part was the wild life. "

"Property was super clean. Food was good. Staff very sweet. WiFi very glitchy but that was all. "

"Easy check in/out. Very convenient location with comfortable bed! Staff was friendly and helpful."

"Clean room. Friendly staff"

"Rude hotel staff , they didn’t have water for guests on April 5. Started renovating the hotel while guests were still In the hotel. Shut some restaurants and store a day before renovations . They didn’t seem to care for the safety and comfort of the guests"