6/10 Okay
Angela, Marlton
Travelled with partner
22 May 2024
Liked: Cleanliness, amenities
This was my 3rd time at the property. I've always been preferred, this time I was not checked in at the preferred lounge.
The first 2 nights were great, except the beach. Didnt know it was seaweed season. After the 2nd night we started hearing the construction outside of our room. The last day it was terrible and it woke us up. We paid extra for a swim out room. If there was construction they should have not booked guest in that area.
I specifically brought my husband here for the Spa. Since I've experienced it twice before. The experience was not as great. As a preferred member we should have received the pre massage by the Hydro Therapy area but we didnt get it. No offer of refreshments that was sitting there. We were rushed through each area to get to our massage. Once we were finished our services (Tony, Oscar and Monica were great) we wanted to sit in the lounge area. But was kicked out. I expressed my concern and got a phone call when we got back to our room. The manager said the floors had chemicals and they didn't want anyone in that areas. Why wasn't that explained when we arrived.
Lastly, Jorge and Check out was terrible. On the phone the whole time and just handed me a slip and said "you're done". Another guest and I just looked at each other and shook our heads.
Daniel at Oceana was amazing great personality. Erik at the Hibachi was fantastic.
Angela
Stayed 4 nights in May 2024