Leona Vicario Gorilax Jungle Park Hotels

"Wonderful attentive staff. Restaurants à la carte great and delicious. Buffet ranging from local food to Chinese to even poke bowls and sushi. The rooms clean and well stocked . Our favorite restaurant was the Italian The only little thing that could be improved would be the check in. It took way too long and after a full day of travelling all you want to do is get to your room and start to relax. The idea of a pre check in was wonderful but was not used at all in the end. Viva playa del Carmen. The power snorkel at xelha was toooo much fun."

"Not nearly enough seats"

"The rooms were clean and air conditioning was great. We had garden view rooms that was nice and peaceful the way we liked it. Staff was always friendly and offered assistance when asked. The pools were fun with two swim up bars. The kids liked the slides. When we went to the beach it was very weedy and not ideal for swimming. But after a bit of rain the beach seems to be better with less seaweed. The grounds and restaurants were clean and food was good. "

"Everything was perfect!"

"Everything was excellent "

"Staff was extremely helpful throughout our stay. Our room was a little dated, but very clean. The pools were fantastic, and the bartenders were great! The beach is a little small, but not very crowded. We had no problems finding a lounger at anytime of day. The staff kept things fun with lots of activities and games like beach volleyball and other competitions. There was an event every night, and staff was always involved getting the fun going!"

"This was my first trip as a solo traveler! And i'm gonna tell you right now-- BOOK IT! This was the most wonderful place I've ever been! The staff are constantly cleaning, always smiling, and are genuinely very happy to help! I have never felt so cared for travelling than i did at the yucatán princess resort! The food was amazing, different cycles of chefs each day in each of the restaurants! Room service was always prompt, if you needed a night to stay in or just needed that late night snack! The companies who come in with excursions are very reputable and the hotel staff will let you know if it's legit! The main thing i really appreciated was all the transparency and honesty in everything included in the resort! I can't wait to come back!"

"When I first arrived I was given the wrong room then they gave me another room to wait for my room and they said they were going call me in1 hour which they never did so 2 hours after I called the lobby where No one answered. The next day I Paid EXTRA to upgrade my room and I was sent to the 5th floor where the elevator was off service my intire stayed plus there was no water in the shower. Two times the cleaning people opened my room while I was sleeping one of them telling me that he was doing linen inventory the other one to ask for the time that I was leaving. Some off the restaurant employees were racist. Very disappointed "

"The swim up bar was awesome "