Search Lodges in Gulf Coast of Mexico

"Lindísimo el lugar, seguro regresamos"

"Great location, fun and friendly staff, room was awesome. Restaurants were all good. Family-friendly resort with lots of kid activities. Would be great if there was an adult-only pool or an additional pool as it got a bit crowded at times. "

"It was OK. Lack of engagement, evening entertainment, and activities team which would have encouraged guests to better socialize and enjoy their time away. (Compared to many past stays at other resorts like RIU.) Pools are fine but somewhat dated and would benefit from resurfacing. Service staff in restaurants appeared to simply be putting in their time. They would hear you but not listen to you often resulting in wrong orders being served. (Not a language barrier - simply rushing and not hearing.) Made us feel many did not actually enjoy their employment at this resort. "

"Excellent "

"Had a great time "

"Clean and maintained "

"At Cyan Cancun Resort and Spa and overall, it was a very enjoyable experience. The resort has a great location with plenty of nice amenities inside and around the property. The pool and beach are fantastic, making it a perfect place to relax. Additionally, across the street, there's an OXXO convenience store, which was very convenient for us. However, we did encounter a couple of issues during our stay. The first was with the bathroom sink, which did not drain properly and stayed for a while before slowly going down. I reported this to the receptionist, who assured me someone would come to fix it, but no one arrived. The second issue was with the bedding. When they changed the sheets, blankets, and pillow covers, I noticed red stains on them. I informed the front desk, and they promised to send someone the next day. Unfortunately, no one showed up. I had to follow up multiple times, including sending pictures via email as requested. Each time, I was told that someone would come the next day, but no one did until after several days when the bedding was finally replaced. Despite these issues, I want to highlight that the staff were very friendly and accommodating. My experience was generally positive, but these problems did affect my overall satisfaction. I hope this feedback helps improve the services for future guests. Thank you."

"A little bit diversity will be better."

"Realy very, very clean!!! And nice service"