Hyatt Hotels Highlands hotels

"Amazing staff"

"First time staying at this wonderful hotel. It definitely warrants a return trip next time I’m in NYC. "

"Customer service was excellent and having transportation to and from the airport."

"Always loved it here"

"Well worth the money."

"Great breakfast. Good, clean rooms. Spacious and modern."

"Everything was perfect."

"Perfect stay"

"Everything was fine. But they dont have an elevator. They did notice i needed help and helped get my luggage up and down during check in and out. I prefer not to do a virtual check in. But was pleasantly surprised someone was at desk when i areived. They also allowed me to check in early which truly helped me tremendously because my luggage was broke and that prevented me from moving around. Room looks just like the picture. Once youre in the room it looks like any other hotel except smaller. It was definitely clean and staff was so concerned and helpful. I was on a cane and really did need help. Im very grateful. I rated checkin lower only because of the piece i had to do before arrival. Upon arrival everything was great."