2/10 Terrible
Heather J.
18 Jul 2023
Not as advertised
This is the second time my family and I have rented this property. The first time was such a wonderful experience, we decided to rent it again. Well, this time was a very different experience for us. On our first morning we realized the coffee maker was broken. Not a good way to start the day. Immediately texted the property manager (Vacasa) and it Tom forever to get a response. Long story short, nothing was ever done to bring a working coffee machine to the house, so we had to go to Truckee to buy a percolator to get us through the weekend. Saturday evening after spending the day at the lake, we came back to the house to enjoy the hot tub (which the kids love and was one of the main reasons we rented the house), only to find the hot tub was completely broken (another disappointment). After cooking a family dinner Saturday night, we went to run the dishwasher only to find that broken too (doing dishes for 9 people weekend when we are supposed to be on vacation was not in our plans) Again, many texts to the property management company and nothing satisfactory came out of that. We spent a significant amount or money to rent a “luxury home” that was clearly not luxury. I requested what I think was a fair partial refund to make up for the amenities that were advertised but not fulfilled, and Vacasa threw a small amount at me that isn’t acceptable. They don’t care about their homeowners or guests and I won’t be renting from them again
Heather J.
Stayed 3 nights in Jul 2023