We really enjoyed our stay at this property! We appreciated using Facetime to check-in and the pool and backyard were truly amazing.
The only issue we ran into was trying to get a hold of the property management company prior to arrival. I'm not entirely clear what the relationship is, but I believe it is managed through Vacasa when the regular company is out of the office, and Vacasa was completely worthless. I spent more than an hour on hold trying to get through to them without success, and the app you're required to download has one-way communication only (they can only message you). It was a bit of a mess BUT during check-in the person at Vacation Palm Springs was so kind and thorough it completely washed away my prior bad experience with Vacasa. Next time, I'll book direct through Vacation Palm Springs.
Overall, we really enjoyed our time here and are talking about making this an annual trip.